Faisal Khan
Program Manager
Sydney,Australia
Summary
Results-driven Management Consultant adept at helping companies improve operational efficiency, team productivity and employee motivation. Hands-on leader with exceptional organizational, critical thinking and prioritization skills. Possessing 15 years of related experience and passion for contributing to business success.
Creative leader with exceptional background in enterprise software industry. Proven success building and motivating program teams to meet project goals. Demonstrated leadership in systems implementation, program execution and process improvement engagements.
Skilled in technology modernization, delivering complex transformation challenges and nurture internal and external partnerships to deliver operational roadmaps, software applications, technical integration of digital platforms and enabling cloud services.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
Work History
Manager - Business Operations
Department Of Planning And Environment
Sydney, NSW
11.2018 - Current
- Reviewed company's strategic plans and developed departmental goals and standards to support vision
- Worked in tandem with peers to better understand business process and initiate improvements, helping organization achieve goals
- Devised tools and benchmarks to improve team performance and monitor production
- Resolved problems and provided solutions to customers by communicating requirements to subordinates.
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals
- Tracked and reported operational results to stakeholders to facilitate change management activities
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments agencies
- conducted stakeholder need analysis and empathy mapping for comprehensive assessment of key findings for informed decision making and recommendations to improve current processes and future planning
- developed dashboards, analytical reports for analysis of KPIs for performance management and optimization
Consulting Services Manager
Mega International
Sydney, NSW
11.2017 - 11.2018
- Directed major client engagements and monitored asset managements
- Designed new projects with timelines, budgets and scope of work plans
- Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices
- Developed detailed plans based on broad guidance and direction
- Established team priorities, maintained schedules and monitored performance
- Trained personnel in software configuration and maintenance and enforced participation in exercises focused on developing key skills
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes
- Communicated best practices among on-site and external personnel to align efforts and goals
- Managed senior-level personnel working in marketing and sales capacities
Principal Consultant
Frame Group
Sydney, NSW
09.2016 - 11.2017
- Compiled research data and gave professional presentations highlighting findings and recommended optmisations
- Evaluated diverse organizational digital strategies and systems to identify business processes, workflow, communication and resource utilisation issues
- Liaised with end users, enterprise architects, management and operations team to better understand customer needs and recommend appropriate solutions
- Boosted success of client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs and management systems.
- Collaborated with clients from concept through final delivery of product or service.
- Directed onsite training for business users to maximize productivity.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Developed comprehensive business cases to analyze costs, benefits, ROI and TCO of proposed solutions.
- Developed service plans in consultation with clients, and performed follow-ups assessing quantity and quality of services.
- Developed strategic component development plans to support future projects.
- Supported clients with business analysis, documentation and data modeling.
- Updated stakeholders on key milestones for projects.
Senior Project Manager, Client Services
IBM
Dubai
03.2009 - 09.2016
- Established performance and service goals and held associates accountable for individual performance
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance
- Maintained strict budgetary control on ERP and CRM implementation projects ranging from $500k to $20million and working with project teams to track costs and control expenditures without sacrificing quality
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications
- Produced reports and updated customers and senior leaders on progress and roadblocks
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities
- Formulated integration system process flows, business process model and notation (BPMN) plans and data mapping diagrams based on stakeholders' specifications, technology surveys and interviews
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing and planning sessions to validate requirements
- Oversaw internal and external projects by reviewing activities, maximizing efficiency and increasing collaboration and communication transparency
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients
Functional Analyst
Datacom
Melbourne, VIC
02.2008 - 03.2009
- Met with clients to understand business requirements, perform gap analysis and translate technical requirements
- Reviewed and tested plans and criteria to meet functional and technical requirement
- Configured CRM system with focus on time, benefits and customer satisfaction.
- Reviewed test plans and validated BI reports according to organizational expectations
Education
Bachelor of Science - Computer Science
Foundation University
Islamabad 12.1998 - 03.2003
Master of Science - Information & Communications Technology Management
University of South Australia
Adelaide, SASkills
Analysis & Evaluation
Processes and procedures
Enterprise Software (CRM, ERP, EAM)
Operations & Change Management
Design Thinking
Strategic Planning
SOX, Oxley, Data Privacy, PCI, FDA, ITIL
Team leadership and direction
Certification
SOA implementation specialist
Timeline
Manager - Business Operations
Department Of Planning And Environment
11.2018 - Current
Consulting Services Manager
Mega International
11.2017 - 11.2018
Principal Consultant
Frame Group
09.2016 - 11.2017
SOA implementation specialist
10-2013
ITIL
02-2012
Project Management Professional
12-2011
Siebel CRM Expert
09-2010
Senior Project Manager, Client Services
IBM
03.2009 - 09.2016
Functional Analyst
Datacom
02.2008 - 03.2009
Bachelor of Science - Computer Science
Foundation University
12.1998 - 03.2003
Master of Science - Information & Communications Technology Management
University of South Australia