Faisal Sayed
Modbury,South Australia
Summary
Results-oriented General Manager with extensive experience in the hospitality sector, specializing in business and luxury hotel operations. Proven track record of enhancing guest experiences through strategic leadership and team empowerment. Expertise in identifying market opportunities and implementing innovative solutions that drive growth and operational efficiency. Strong skills in communication, problem-solving, and adaptability, ensuring high levels of guest satisfaction and team collaboration.
Overview
15
15
years of professional experience
Work History
General Manager
Crowne Plaza Adelaide Mawson Lakes, An IHG Hotel
Mawson Lakes, South Australia
11.2023 - Current
- Directed full lifecycle of new property launch, ensuring seamless transition to steady-state operations.
- Achieved occupancy and revenue growth within initial months through strategic business development.
- Developed critical path timelines, launch strategies, and opening budgets to guide project execution.
- Recruited and onboarded high-performing cross-functional teams to ensure operational readiness.
- Oversaw procurement, vendor selection, and IT systems setup for efficient operations.
- Secured licenses, permits, and compliance certifications ahead of schedule to meet regulatory requirements.
- Collaborated with marketing and sales on launch campaigns to maximize visibility pre-opening.
- Monitored KPIs post-opening, implementing improvements to enhance guest satisfaction, guest loyalty and operational efficiency.
Hotel General Manager
Hotel Kurrajong, TFE Hotels
Canberra, ACT
05.2022 - 10.2023
- Provided strategic leadership to enhance guest satisfaction and drive financial performance.
- Implemented effective sales and marketing strategies to boost revenue and occupancy rates.
- Managed operations efficiently, ensuring compliance with safety and security regulations.
- Fostered team development through training programs, promoting a culture of excellence.
- Engaged with the community to strengthen relationships and enhance brand visibility.
- Maintained quality control across all services, ensuring high standards of guest experience.
- Promoted sustainability initiatives to improve environmental impact and operational efficiency.
- Oversaw crisis management procedures to mitigate risks and protect hotel interests.
Hotel General Manager
Rebranded as Fable Christchurch Rendezvous, TFE Hotels
Christchurch
02.2018 - 03.2022
- Ensured exceptional service delivery by upholding rigorous standards across departments.
- Managed overall hotel budget, focusing on profitability optimization.
- Developed a high-performing team committed to excellence in service.
- Partnered with sales and marketing to boost occupancy rates effectively.
- Enforced compliance with regulations and quality standards throughout the establishment.
- Built strong guest relationships to encourage repeat business and referrals.
- Engaged in community initiatives to promote sustainable practices.
- Implemented innovative technologies for enhanced operational effectiveness.
Relief General Manager
TFE Hotels
04.2017 - 01.2018
- Orchestrated seamless daily operations for flagship TFE hotels, including Rendezvous Melbourne, Adina Hotel Auckland, and Hotel Kurrajong.
- Focused on enhancing guest satisfaction through team empowerment and dynamic leadership.
- Oversaw financial management to ensure profitability and sustainability across properties.
- Maintained effective communication channels among departments to promote transparency and efficiency.
Assistant Hotel Manager
TFE Hotels
06.2016 - 03.2017
- Oversaw daily operations, enhancing efficiency and service quality across departments.
- Cultivated a positive work environment, fostering teamwork and boosting employee morale.
- Spearheaded training programs to elevate skills and competency among team members.
- Collaborated with department heads to monitor financial performance and optimize costs.
- Guided and mentored team members, promoting professional growth and collaboration.
- Implemented comprehensive policies and procedures, ensuring operational consistency.
- Pursued guest satisfaction by maintaining high service standards throughout the hotel.
- Contributed to strategic planning with General Manager, driving overall hotel success.
Resident Manager
Gateway Boutique Hotel
Masterton
03.2013 - 05.2014
- Directed comprehensive management of hotel operations to ensure seamless functionality.
- Prioritized delivery of exceptional guest experiences through meticulous service oversight.
- Supervised a skilled team, maintaining high service standards and operational efficiency.
- Focused on creating memorable experiences for esteemed guests while optimizing hotel processes.
Food & Beverage operations
James Cook Grand Chancellor
Wellington
02.2011 - 02.2013
- Oversaw and executed all food and beverage operations with precision.
- Managed events while ensuring exceptional guest services.
- Maintained optimal inventory levels through effective forecasting and budget management.
- Executed strategic planning to ensure profitability and cost control.
Education
Bachelor’s degree -
Anjuman Institute of Hotel and Catering Technology
India06.2019
Postgraduate - Hotel Management
Pacific International Hotel Management School
New Zealand01.2011
Skills
- Leadership and team management
- Strategic planning and decision-making
- Commercial acumen and revenue management
- Guest service excellence
- Brand and stakeholder management
- Digital marketing strategies
- Project and budget management
- Business development and marketing strategy
- Crisis management and quality control
Accomplishments
- 01/01/23, Certificate of Excellence, Trip Advisor, Hotel Kurrajong, Canberra
- 01/01/22, Highly Commended Wedding Venue, Australian Wedding Awards, Hotel Kurrajong, Canberra
- 01/01/22, Finalist, Best Restaurant in Asia Pacific, HM Awards Australia, Hotel Kurrajong, Canberra
- 01/01/20, Winner, Community Hero, Rendezvous Hotel, Christchurch
- 01/01/20, Finalist, Hotel Manager of the year, Rendezvous Hotel, Christchurch
- 01/01/19, Awarded with certificate of excellence, Trip Advisor, Rendezvous Hotel, Christchurch
- 01/01/17, Finalist, Excellence in Guest service, Rendezvous Hotel, Christchurch
- 01/01/16, Winner, Best NOP in F&B of the Year in TFE profile, Travelodge Hotel, Wellington
- 01/01/15, Winner, Best NOP in F&B of the Year in TFE profile, Travelodge Hotel, Wellington
- 01/01/15, Winner, Hotel of the Year in TFE profile, Rendezvous Hotel, Wellington
- 01/01/15, Achieved Team Satisfaction of 95% from 65%, Travelodge Hotel, Wellington
- 01/01/15, Achieved Year on Year growth of 30%, Travelodge Hotel, Wellington
- 01/01/14, Employee of the year, Travelodge Hotel, Wellington
- 01/01/13, Certificate of Excellence, Trip Advisor, Gateway Boutique Hotel, Masterton
- 01/01/12, Highly commended Team member of the month, James Cook Grand Chancellor, Wellington
References
- Emma Hynes, Director of Operations, Australasia & Pacific, IHG Hotels & Resorts, +61 419 361 700, emma.hynes@ihg.com
- Sam Davies, Director of Operations, Australasia $ Pacific, IHG Hotels & resorts, +61 461 476 165, Sam.Davies@ihg.com
Timeline
General Manager
Crowne Plaza Adelaide Mawson Lakes, An IHG Hotel
11.2023 - Current
Hotel General Manager
Hotel Kurrajong, TFE Hotels
05.2022 - 10.2023
Hotel General Manager
Rebranded as Fable Christchurch Rendezvous, TFE Hotels
02.2018 - 03.2022
Relief General Manager
TFE Hotels
04.2017 - 01.2018
Assistant Hotel Manager
TFE Hotels
06.2016 - 03.2017
Resident Manager
Gateway Boutique Hotel
03.2013 - 05.2014
Food & Beverage operations
James Cook Grand Chancellor
02.2011 - 02.2013
Bachelor’s degree -
Anjuman Institute of Hotel and Catering Technology
Postgraduate - Hotel Management
Pacific International Hotel Management School
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