Faitala Iosefa
Chinchilla
Summary
I am a kind, compassionate person, empathetic and have great communication skills, seeking to maintain full-time employment that offers professional challenges utilizing interpersonal skills. I am prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs.
Overview
21
21
years of professional experience
Work History
Volunteer
Drought (Farm) Angels
2023.10 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Office Manager
First & Last Takeaway
2012.05 - 2015.05
- Created spreadsheets in MYOB to track data such as staff work days on / off
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Processed payroll accurately ensuring all employees were paid on time.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Reported to senior management on organizational performance and progress
- Controlled resources and assets for department activities to comply with industry standards and government regulations
- Set aggressive targets for employees to drive company success and strengthen motivation
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Created, maintained and updated filing systems for paper and electronic documents
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Prepared weekly staff Rosters
- Developed and implemented office policies and procedures.
- Banking / Payroll
Employment Officer
Job Futures Mount Isa
2006.01 - 2012.04
- Provided interventions to a caseload of 50 clients
- Worked with each client to create a list of goals, with 85% meeting or exceeding goals within 12 months
- Prepared written correspondence explaining decision, data information
- Filing and answered Phones
- Improved clients' understanding of job search and interview techniques to help individuals find employment.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks
- Identified and implemented appropriate strategies to increase employee satisfaction and retention
- Distributed employee engagement surveys to identify areas of improvement
- Completed case narratives to document client meetings
- Met with clients and representatives to discuss program eligibility
- Discovered and resolved complex employee issues that affected management and business decisions
- Liaised between multiple business divisions to improve communications
- Fostered positive work environment through comprehensive employee relations program.
- Conducted research to identify potential employers in the local area.
- Assisted unemployed individuals with resume writing, interviewing skills and job application processes.
- Collaborated with external stakeholders to create job placements for clients.
- Provided advice on government initiatives related to employment assistance programs.
- Developed relationships with local employers to promote available jobs among eligible candidates.
Office Administrative Assistant
Aurukun Medical Centre
2004.01 - 2005.12
- Recorded and tracked operational expenses to identify and eliminate wasteful spending
- Routed business correspondence, documents, and messages to correct departments and staff members
- Identified communication channels to set roadmap to distribute information
- Provided clerical support to company employees by copying, faxing, and filing documents
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Responded to inquiries from callers seeking information
- Maintained office supplies inventory by checking stock and ordering new supplies
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Organized and maintained filing systems, both paper and electronic.
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
Warehouse Picker
Jason Placemats
2003.03 - 2004.12
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors
- Marked stock with identification tags and labels to outline information such as storage locations
- Kept work areas neat, clean and free from debris
- Completed inventory accounts to keep records current and promote accurate ordering
- Maintained tidy and clean work areas to promote optimal productivity and safety standards
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
Education
Cert IV Community Services -
Tafe QLD
QLD2025-01
Certificate 111 - Business
Aurora Training Institute
Brisbane, QLD2023-10
Certificate IV - Work Health & Safety
TAFE Auckland
Auckland, New Zealand01.2002
High School Diploma -
Woodridge State High School
Logan Central, QLD01.2001
Skills
- Great Communication Skills
- Customer Relations
- Business Administration
- Team Bonding
- Report Writing
- Database Administration
- Administering Payroll
- Microsoft Office
- Accounts Payable and Receivable
- Written Communication
- Mail Handling
- Excellent Multitasking Abilities
- Client Correspondence
- Organizational Skills
- Workflow Planning
- Data Communications
- Administrative Support
- Documentation Skills
- Recordkeeping Requirements
- Marketing Knowledge
- Job Search Coaching
- Cash Handling and Reconciliation
Licenses
Open Vehicle License (C) Manual
First Aid & CPR
References
Tessa Walters
0455773385
Alicia Woods
Drought Angels
Shop Manager
0412353811
Kaneia Lotoese
NDIS Coordinator
0484687623
Kellie
AimBig Employment Agent
0476201126
Timeline
Volunteer
Drought (Farm) Angels
2023.10 - Current
Office Manager
First & Last Takeaway
2012.05 - 2015.05
Employment Officer
Job Futures Mount Isa
2006.01 - 2012.04
Office Administrative Assistant
Aurukun Medical Centre
2004.01 - 2005.12
Warehouse Picker
Jason Placemats
2003.03 - 2004.12
Cert IV Community Services -
Tafe QLD
Certificate 111 - Business
Aurora Training Institute
Certificate IV - Work Health & Safety
TAFE Auckland
High School Diploma -
Woodridge State High School
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