Faitemah Jammoul
Melbourne,VIC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Operations Specialist
MECCA BRANDS
10.2023 - Current
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
- Improved operational efficiency by streamlining processes and implementing new systems.
Replenishment Associate
MECCA BRANDS
01.2023 - 10.2023
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Achieved high standards of cleanliness throughout the store by consistently maintaining shelves, displays, and backroom storage areas.
- Performed section resets to match new planograms.
- Assisted in loss prevention efforts by identifying damaged or expired products and removing them from sales floor.
- Enhanced customer satisfaction with timely product restocking and maintaining organized store shelves.
- Improved store appearance and shopping experience with consistent shelf maintenance, product organization, and display setup.
- Increased inventory accuracy by conducting regular cycle counts and adjusting stock levels as needed.
Christmas Retail Assistant
MECCA BRANDS
09.2022 - 01.2023
- Demonstrated adaptability by assisting various departments as needed during periods of high demand.
- Enhanced customer satisfaction by providing friendly and efficient service during the busy holiday season.
- Developed expert knowledge of product offerings through regular training sessions, enabling informed recommendations for customers.
- Contributed to increased sales through effective upselling techniques and knowledge of current promotions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Emergency Department CSA
Peninsula Health
03.2020 - 07.2022
- Enhanced overall patient experience through effective communication and compassionate care during emergency situations.
- Provided emotional support to grieving families after traumatic events or unexpected loss of loved ones while maintaining a professional tone at all times.
- Collaborated with case managers and social workers to connect patients with resources such as substance abuse treatment programs or mental health services.
- Implemented strict safety protocols for staff and patients, minimizing infection risks at the testing site.
- Enhanced patient experience with clear communication and efficient scheduling procedures.
- Increased daily testing capacity through effective resource allocation and process improvements.
Sales Assistant
Officeworks Pakenham
11.2019 - 11.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Assistant
Rebel Sports
08.2016 - 05.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Education
Bachelor of Arts - Criminal Justice
Swinburne University of Tech
Melbourne, VICSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Project Management
- Planning and coordination
- Emergency Care
- First Aid
- Training staff
Languages
Arabic
Native or Bilingual
Timeline
Operations Specialist
MECCA BRANDS
10.2023 - Current
Replenishment Associate
MECCA BRANDS
01.2023 - 10.2023
Christmas Retail Assistant
MECCA BRANDS
09.2022 - 01.2023
Emergency Department CSA
Peninsula Health
03.2020 - 07.2022
Sales Assistant
Officeworks Pakenham
11.2019 - 11.2021
Sales Assistant
Rebel Sports
08.2016 - 05.2021
Bachelor of Arts - Criminal Justice
Swinburne University of Tech
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