Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Faith Bettison

Mount Stuart,Australia

Summary

Dedicated professional with extensive experience in customer service, administration, and hospitality. Proficient in communication operations, merchandise organization, and effective resolution of customer inquiries. Committed to providing exceptional customer service and fostering positive experiences. Recognized for strong work ethic, professionalism, and outstanding decision-making abilities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Front of House Employee

Shamrock Hotel
Hobart, TAS
07.2024 - Current
  • Informed customers of daily specials, menu items, and restaurant policies.
  • Monitored dining area to ensure optimal guest satisfaction and address any needs or concerns.
  • Assisted with training new front of house employees on procedures and policies.
  • Trained new front-of-house staff on policies, procedures, and customer service standards.
  • Answered phone calls, took reservations, and answered inquiries.
  • Facilitated smooth communication between kitchen staff and front-of-house team.
  • Bussed tables between courses, loading and unloading trays to expedite service.
  • Prepared drinks upon request according to recipes and standards set by management.

Administrative Assistant

Spudshed
Ellenbrook, WA
09.2023 - 06.2024
  • Answered questions from customers regarding products and services offered by the company.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Maintained inventory of office supplies and placed orders when necessary.
  • Processed orders using a computerized inventory system.
  • Interacted professionally with customers to answer inquiries and resolve complaints efficiently.
  • Provided assistance to customers with special needs or requests.
  • Handled customer complaints and provided assistance with product selection.
  • Maintained files and filing, keeping sensitive information confidential.
  • Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
  • Processed incoming mail and distributed to relevant departments or individuals.
  • Operated office equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfunctions.

Bartender

BROTZEIT
Joondalup
12.2022 - 09.2023
  • Prepared beverages and cocktails according to mixing and presentation standards and recipes
  • Answered questions about menu selections and made recommendations
  • Utilized problem solving skills to resolve customer complaints in a courteous manner
  • Developed strong working relationships with customers and staff
  • Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor
  • Performed all cleaning duties before, during and after shift including sanitizing bar surfaces
  • Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.

Administrative Assistant

HouseSmart Real Estate
Belmont, WA
09.2018 - 10.2022
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation
  • Drafted professional memos, letters and marketing copy to support business objectives and growth
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed
  • Kept accurate records of all resident and tenant correspondence
  • Interacted with customers by phone, email or in-person to provide information
  • Completed clerical tasks such as filing, copying and distributing mail
  • Executed record filing system to improve document organization and management.

Kitchen Worker

Swan Christian College
Middle Swan
01.2020 - 09.2021
  • Made food according to standard recipes with requested changes for customer satisfaction
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
  • Chopped vegetables, seasoned meats and mixed cake batter ahead of time in preparation for dinner rush
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.

Education

HIGH SCHOOL DIPLOMA -

Swan Christian College
Middle Swan, WA
01.2021

Skills

  • Customer service
  • Communication skills
  • Time management
  • Team collaboration
  • Problem solving
  • Data entry
  • Office administration
  • Document management

Certification

Certificate III in Hospitality

Timeline

Front of House Employee

Shamrock Hotel
07.2024 - Current

Administrative Assistant

Spudshed
09.2023 - 06.2024

Bartender

BROTZEIT
12.2022 - 09.2023

Kitchen Worker

Swan Christian College
01.2020 - 09.2021

Administrative Assistant

HouseSmart Real Estate
09.2018 - 10.2022

HIGH SCHOOL DIPLOMA -

Swan Christian College

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Faith Bettison