Summary
Overview
Work History
Skills
References
Timeline
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Faith Cooper

South Grafton,Nsw

Summary

As a well rounded hospitality professional, I have experience ranging from kitchen hand to manager and have a flair for customer service. I have a meticulous eye for detail and the ability to see what needs to be done and lead a team or chip in to get the job done right the first time. I am a team player who loves aiding staff to grow within their roles while also enjoying time giving customers the best experience possible. My life experience has helped me to become a hard working team player who loves to see the completion of a job well done.

Overview

7
7
years of professional experience

Work History

Retail Assistant

Aldi
12.2022 - 09.2023
  • Load running
  • Checkout operations
  • Cleaning
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
  • Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
  • Demonstrated flexibility by adapting to various roles within the retail environment as needed.
  • Processed transactions accurately, balancing cash registers at the end of each shift.
  • Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
  • Resolved customer complaints professionally, maintaining a positive brand image.
  • Maintained an organized backroom for easy access to stock when replenishing shelves.
  • Streamlined checkout process, reducing wait times for customers.

Team Member

Cafeatmortels
01.2017 - 01.2022
  • Load running
  • Checkout operations
  • Cleaning
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
  • Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
  • Demonstrated flexibility by adapting to various roles within the retail environment as needed.
  • Processed transactions accurately, balancing cash registers at the end of each shift.
  • Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
  • Resolved customer complaints professionally, maintaining a positive brand image.
  • Maintained an organized backroom for easy access to stock when replenishing shelves.
  • Streamlined checkout process, reducing wait times for customers.

Skills

  • Strong communication skills
  • Customer service skills
  • Time management
  • Honesty
  • Hard working
  • Service driven
  • Listening skills
  • Feedback acceptance
  • Ability to work independently
  • Initiative
  • Motivating others
  • Team leadership
  • Team player
  • Problem solving
  • Self motivated
  • Relationship building
  • Negotiation
  • Problem resolution

References

  • Kierra Davies, 0478107970
  • Cindy-Lee Johnston, 0404 488 573

Timeline

Retail Assistant

Aldi
12.2022 - 09.2023

Team Member

Cafeatmortels
01.2017 - 01.2022

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Faith Cooper