Faith Faumuina
Hoppers Crossing,VIC
Summary
I am a dedicated and ambitious professional who excels in fast-paced environments, leveraging skills and knowledge to drive meaningful impact. I thrive in collaborative team settings, continuously learning and developing new skills. I embrace new challenges and experiences with a determined mindset.
Overview
4
4
years of professional experience
Work History
AustralianSuper
Customer Service Representative
06.2024 - Current
- Assisting customers with statement enquires, online registrations, payment requests, account detail changes and other support queries.
- Maintain and update customer data, ensuring that records are accurate and up-to-date
- Providing customers with information via inbound and outbound phone calls
- Proficient in working across multiple technology platforms, software applications and computer systems.
TECH MAHINDRA TELSTRA
Customer Service Representative
03.2024 - 06.2024
- Assisting customers over the phone with faults and account enquiries, handling complaints
- IT and software platforms learnt, used systems such as salesforce, softphone etc.
- Inbound customer service associate within a telecom industry
TELUS HEALTH EAP
Customer Service Representative
08.2023 - 02.2024
- First point of contact for vulnerable employees, who are looking for support & guidance.
- Handling inbound and out outbound calls including but not limited to, appointments, general enquiries, managing calendars for clinicians including psychologists and counsellors
- Mastering the art of communication and trust through clear, concise and empathetic conversations.
DNATA AIR SERVICE
Passenger Check In Duties
02.2023 - 02.2024
- Carrying out passenger check in duties for client airlines, ensuring all customer service requirements are met in a timely, efficient and professional manner
- Assisting passengers during disrupted and delayed flights
- Being a part of a thriving work environment
- Ensuring all necessary paperwork and reports are completed on time.
PAX INGLEBURN
Warehouse Duties
03.2021 - 01.2023
- Pick and packaging of hygiene and pharmaceutical products
- Operating machines to store products into boxes, aerosol cans, bottles etc
- Meeting specifics of customer orders in a timely manner & ability to remain calm in stressful situations
- Pallet stacking, electric and manual tugger use
Education
HLTAID009 First Aid Cardiopulmonary Resuscitation -
2023
Robert Louis Stevenson High School
APIA, SAMOA01.2017
Campbelltown Performing Arts High School
SYDNEY01.2016
Skills
- Customer Service
- Problem-solving abilities
- Critical thinking
- Data Entry
- Call center experience
- Computer Proficiency
- Appointment Scheduling
- Building rapport
Volunteer Experience
Youth Worker: I worked closely with young youth kids ages 12-19 years old in Samoa during 2017 - 2019. Also was involved in certain community work, Environment Clean Up Club, and Church Band which included computer, sound, media and projector work.
References
- AustralianSuper
Name : Parth Patel
Team Leader
Mobile : 0469766401
- Tech Mahindra
Name: Rahul Marar
Team Leader
Mobile: 0452641690
Timeline
AustralianSuper
Customer Service Representative
06.2024 - Current
TECH MAHINDRA TELSTRA
Customer Service Representative
03.2024 - 06.2024
TELUS HEALTH EAP
Customer Service Representative
08.2023 - 02.2024
DNATA AIR SERVICE
Passenger Check In Duties
02.2023 - 02.2024
PAX INGLEBURN
Warehouse Duties
03.2021 - 01.2023
HLTAID009 First Aid Cardiopulmonary Resuscitation -
2023
Robert Louis Stevenson High School
Campbelltown Performing Arts High School
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