Faith Helg
Beaumont Hills
Summary
Healthcare professional skilled in coordinating clinical operations and optimizing patient care. Adept at facilitating team collaboration and adapting to changing needs. Strong background in staff scheduling, clinical management, and compliance with healthcare regulations. Known for reliability, effective communication, and patient-driven approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Clinical Coordinator
NSW Health
07.2023 - Current
- Assisted in the development of staff schedules, ensuring adequate coverage during high-volume periods and minimizing overtime expenses.
- Managed inventory of clinical supplies, equipment, and pharmaceuticals to maintain adequate stock levels while minimizing waste.
- Optimized clinic workflows by evaluating processes for efficiency gains and implementing changes where needed.
- Enhanced staff performance by providing ongoing training, mentoring, and support for clinical team members.
- Built strong relationships with patients and families for optimized care satisfaction.
- Learned and adapted quickly to new technology and software applications.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
Dental Assistant
NSW Health
01.2021 - 07.2023
- Assisting Chairside with both general and specialist procedures, including assisting patients under General Anesthesia and Regional Anesthesia
- Patient care and communication
- Stocking, cleaning and organizing clinic
- Booking appointments for continued treatment
Dental Assistant
NSW Health
08.2018 - 01.2021
- Completing the requirements and assessments for Certificate iii in Dental Assisting
- Learning to assist four-handed in a range of dental procedures
- Sterilizing reusable instruments and adhering to infection control procedures to ensure clinic is clean and safe
Dental Assistant Trainee
NSW Health
08.2017 - 08.2018
- Provided quality customer service as Front of House staff member
- Handled cashier duties, maintaining accuracy of monies received and or exchanged
- Liaised with kitchen staff to facilitate prompt and seamless service
- Stored food in designated containers and storage areas to prevent spoilage
Food Service Team Member
Roll'd Vietnamese Street Food
09.2016 - 07.2017
Education
Certificate III - Dental Assisting
Dental Assistant Professional Association
01.2018
Skills
- Patient Care and Communication
- Problem Solving
- Healthcare administration
- Clinical coordination
- Staff scheduling
- Time management
- Adaptability and flexibility
Certification
Certificate III in Dental Assisting, Dental Assistant Professional Association, 01/2017, 12/2018
Timeline
Assistant Clinical Coordinator
NSW Health
07.2023 - Current
Dental Assistant
NSW Health
01.2021 - 07.2023
Dental Assistant
NSW Health
08.2018 - 01.2021
Dental Assistant Trainee
NSW Health
08.2017 - 08.2018
Food Service Team Member
Roll'd Vietnamese Street Food
09.2016 - 07.2017
Certificate III - Dental Assisting
Dental Assistant Professional Association
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