Faith Jacob
Sydney,NSW
Summary
Proven Administration Assistant with a track record of enhancing customer satisfaction and streamlining office operations at North Shore Orthodontics. Excelled in data organization and customer service, significantly reducing administrative workload. Skilled in Microsoft Office Suite and adept at maintaining confidentiality, demonstrating both hard and soft skills to improve office efficiency and client relations.
Overview
12
12
years of professional experience
Work History
Administration Assistant
North Shore Orthodontics
01.2008 - 04.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Executed record filing system to improve document organization and management.
- Recorded expenses and maintained accounting records.
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Streamlined office processes by implementing efficient organizational strategies and time management techniques.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Business Admin - Business Administration
TAFE NSW
Sydney NSW04.2010
Skills
- Office Administration
- Administrative Support
- Data Entry
- Word Processing
- Scheduling
- Scheduling appointments
- Telephone reception
- Customer Relations
- Appointment Scheduling
- Data organization
- Spreadsheet Management
- Business Administration
- Confidentiality handling
- Mail handling
- Records Management Systems
- Document Management
- Inventory Management
- Document Scanning
- Schedule Management
- Multi-Line Phone Systems
- Spreadsheet tracking
- Research abilities
- Report Writing
- Report Generation
- Expense Reporting
- Social Media Management
- Computer Skills
- Customer Service
- Microsoft Excel
- Scheduling and calendar management
- Microsoft Office Suite
- Computer Proficiency
- Invoice Processing
- Microsoft Word
Timeline
Administration Assistant
North Shore Orthodontics
01.2008 - 04.2020
Business Admin - Business Administration
TAFE NSW
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