Faith Jepchumba
Banya,QLD
Summary
IT professional with proven analytical thinking and software troubleshooting abilities. Demonstrated success in enhancing system performance and providing technical support. Committed to leveraging expertise to drive organizational IT efficiency.
Overview
4
4
years of professional experience
Work History
IT Intern
Coca Cola
Nairobi, Kenya
01.2022 - 08.2023
- Troubleshot internal software issues to enhance employee productivity.
- Collaborated on IT system updates and conducted maintenance tasks.
- Provided technical assistance and guidance to end-users for optimal performance.
- Installed, configured, and tested hardware components including routers, switches, firewalls, and servers.
- Monitored system performance to ensure compliance with security protocols.
- Maintained inventory of all organizational hardware equipment.
- Researched technology solutions to drive efficiency improvements.
- Assessed IT infrastructure and identified areas for enhancement.
IT Technician
Nandi County Government
Nandi, Kenya
01.2020 - 12.2021
- Delivered technical support to staff for diverse IT issues and inquiries.
- Conducted routine maintenance on computer systems, ensuring optimal performance.
- Provided remote and telephone support to users, enhancing accessibility.
- Explained technology concepts in clear terms to individuals across various backgrounds.
- Maintained user accounts within Active Directory and Exchange Server environments.
- Responded to support tickets based on severity, adhering to internal policies.
- Facilitated training sessions for end users on software programs usage.
- Implemented security measures, including firewall configurations and antivirus updates.
Education
Advanced Excel,Sage,Quickbooks - Information Technology
Kings College
Kenya04-2021
BBA - Accounting And Finance
Moi University
Eldoret,Kenya08-2019
Master of Information Technology - Information Technology
Asia Pacific International College
Brisbane, QLDSkills
- Analytical thinking
- Strong communication skills
- Software troubleshooting
- Data analysis techniques
- JavaScript
- HTML, EC2, IAM, SQL, REST APIs
- Continuous learning mindset
- Strong programming skills
- Mobile application development
- Information systems
- Documentation skills
- Strong work ethic
- New technology evaluations
- Problem-solving
References
References available upon request.
Timeline
IT Intern
Coca Cola
01.2022 - 08.2023
IT Technician
Nandi County Government
01.2020 - 12.2021
Advanced Excel,Sage,Quickbooks - Information Technology
Kings College
BBA - Accounting And Finance
Moi University
Master of Information Technology - Information Technology
Asia Pacific International College