Summary
Overview
Work History
Education
Skills
Timeline
Generic

FAITH LENORE SMITH

Summary

I am looking to establish a career in Corrections as I have spent much of my experience working within Australian Government. My last role, within the Australian Taxation Office allowed me to establish client roles to assist in establishing taxation compliance whilst at the same time showing compassion and assisting with tax affairs where applicable. I have developed an admiration for staff within corrections for their ability to similar in nature by ensuring safety and compliance whilst managing individuals with extensive difficulties as well as their loved ones who are also navigating the sometimes new ways of corrections. I do have personal experience with individuals who have entered the system and have watched the process and adaptations to such. I feel as though I have the perfect balance of experience between my work in Government and my work within the security industry. I am able to read and interpret policy and procedures and apply accordingly where applicable. I have spent the last ten years supporting my children who have autism and my elderly mother. I have an extremely kind, compassionate nature and am seeking the opportunity to work in a setting that allows me to make a difference. I do have this extensive background working within the Australian Government. I have the time to dedicate to your cause and would feel privileged to be a part of a team of people making a difference to the system as well as the community. I want to gain more knowledge and experience and hopefully work to help other families, individuals and carers in a positive way. I am impassioned to take this step forward for the greater good. It is the perfect time for me to re-enter the workforce as my family is established and we have a wonderful system of support for all in our household.

Overview

16
16
years of professional experience

Work History

Debt Collection Officer

Australian Taxation Office
01.2009 - 01.2011
  • My job entailed the following specialty:
  • Expert case management of clients, including individuals, companies, sole traders and insolvency cases.
  • I liaised directly with individuals for personalised case management determining the most viable next step to resolving their debt issue.
  • Processing accounts, creating and managing worksheets, filing, templates, delegation and supervision.

Customer Service Officer

The Child Support Agency
01.2008 - 01.2009
  • My job entailed the following specialty:
  • Customer service.
  • Individual case management and escalation.

Customer Service Officer

QLeave, Portable Long Service Leave
01.2006 - 01.2008
  • Processing building industry regulated forms and direct communication with customers to confirm accuracy for legal purposes.

Administration Officer

Local Government Association of Qld
01.2003 - 01.2006
  • Management of all incoming and outgoing mail and distribution.
  • Data Entry.
  • Customer service and reception.
  • Document management and scanning.

Security Officer

Securecorp Pty Ltd
01.2002 - 01.2003
  • Weighing all inbound and outbound customers.
  • Cash handling, ordering and management.
  • Managing all legal documents for accuracy and recording.
  • Customer Service.

Data Entry Officer

Dave Jewry Marketing Pty Ltd
01.1995 - 01.1998
  • Reception
  • Data Entry
  • Incoming and Outgoing Mail management
  • Handling Customer Complaints

Education

Cert III - Security Officer / Crowd Controller

National Security Institute
01.2002

Year 12 Graduate - undefined

Everton Park State High School
01.1994

Skills

  • Goal oriented
  • Debt settlement/Recovery
  • Customer Service
  • Debt recovery

Timeline

Debt Collection Officer

Australian Taxation Office
01.2009 - 01.2011

Customer Service Officer

The Child Support Agency
01.2008 - 01.2009

Customer Service Officer

QLeave, Portable Long Service Leave
01.2006 - 01.2008

Administration Officer

Local Government Association of Qld
01.2003 - 01.2006

Security Officer

Securecorp Pty Ltd
01.2002 - 01.2003

Data Entry Officer

Dave Jewry Marketing Pty Ltd
01.1995 - 01.1998

Year 12 Graduate - undefined

Everton Park State High School

Cert III - Security Officer / Crowd Controller

National Security Institute
FAITH LENORE SMITH