Faith-Meleah Cocker
Nathalia,VIC
Summary
Friendly Sales Assistant specializes in retail apparel sales. Customer service expert knowledgeable about on-trend fashions and products. Brings excellent experience in major brand sales within fashion-forward customer demographic.
Overview
7
7
years of professional experience
Work History
Sales Assistant
BCF
02.2023 - Current
- Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
shift supervisor
KFC
03.2020 - 10.2022
- In my current role as assistant manager, I love the responsibilities of organising teams to maintain excellent service during busy periods
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- My duties outside of leading my current team include, overseeing cook programs to maintain adequate stock, balancing tills, ensuring the right resources are available at the right time and maintaining discipline.
Front counter staff
KFC
01.2017 - 07.2020
- During my 4 years at KFC in Churchill, Traralgon East and Sale, I learnt what it took to be a valuable team member
- Became a team leader within the first 12 months where I trained other team members
- Learnt cash handling, teamwork, and customer service.
Education
High School Diploma -
Kurnai College
Morwell, VIC12.2021
Beauty therapy -
Gippsland Tafe
01.2019
Skills
- Current Driver's license
- Current Advanced First Aid / CPR
- Can adapt quickly to different situations
- Accurate cash handling
- I always love to keep things positive to have a better outcome
- Efficient multitasking skills
- Effective time management
- Ability to build rapport with customers and team members
- Attention to Detail
- Strong Communication and Interpersonal Skills
- Exceeding Customer Expectations
Activities
In life, I have learnt to wear my many hats with pride. When I am at home, I am a devoted mother and love the experience of witnessing my boys grow. When I am working though, it is my time away from my boys where I get to be myself more. During work time, my attention is fully on my work trusting fully in the capabilities of those looking after my boys.
Availability
Available all 5 days of the working week and occasional weekends.
References
- Kyle Youl, manager, 0427132033
- Chloe Bojczuk, KFC Restaurant manager, 0351445554
- Simone Hearne, Friend, 0407951456
Timeline
Sales Assistant
BCF
02.2023 - Current
shift supervisor
KFC
03.2020 - 10.2022
Front counter staff
KFC
01.2017 - 07.2020
High School Diploma -
Kurnai College
Beauty therapy -
Gippsland Tafe
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