Faith Mupakairi
Yarragundry,NSW
Summary
I am a self-motivated qualified professional who has vast hands-on working experience in the community. Much of my experience lies in providing support and care to clients going through difficult times or experiencing mental health disorders. I am a community-oriented person who is comfortable working in high-stress situations and coordinating emergency responses and also unrelenting dedication to keeping community safe and secure. Proactive about using proper protocols while on duty and interacting with community contacts. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level for woman domestic court advocacy services position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Peer Support Officer
GEO Group Australia Private Limited
05.2023 - Current
- Delivering safe and high quality peer support to colleagues and families going through difficult times.
- Sharing resources and building skills.
- Contribute to offender rehabilitation and to maintain the safety and security of the correctional facility, inmates and staff.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Supporting offenders to make positive behaviour changes and choices.
- Role models for offenders.
- Case management; managing monthly case load of offenders in compliance with the legislations, policies and procedures.
- Ordering of supplies within the organization.
- Completing daily state sheet at the end of each shift.
- Developed and implemented strategic plans to meet organizational goals, ensuring alignment with company objectives.
- Boosted team morale through recognition programs, resulting in higher productivity levels.
Operations Assistant
Delta Financial Services
07.2014 - 04.2023
- Enhanced team productivity by providing administrative support in scheduling and coordinating meetings.
- Boosted order fulfillment rates by closely monitoring inventory levels and promptly addressing discrepancies.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Liaisons with the board of directors to make sure all efforts were in alignment with the organization's policies and procedures.
- Recruiting of new staff members and delegating duties to staff members.
- Providing guidance for workers as needed and approving training opportunities.
- Ordering of office supplies and equipment.
Volunteer Support in the Social Work Department
Annex Hospital Harare
12.2021 - 12.2022
- Providing quality care based on assessed clients' needs, and promoting quality of life which enhances the ability of individuals to maintain their independence and remain within their homes in the community.
- Ensuring that care was consistent with the mission of Annex hospital.
- Managing of new assessment for new clients admissions, prioritizing and managing waiting lists as required.
- Develop and regularly review client care plans and services in consultation/collaboration with clients, their carers, and other multi-disciplinary teams such as Psychiatrists, occupational therapists and social work services.
- Managing mental health cases of young people with mental health and drug/substance misuse disorders.
- Facilitating the process of attaining reception orders from courts for children and adults to be removed to a safe facility where they would receive treatment.
- Providing psychosocial support and counselling to clients and their families
- Providing education and empowering clients and their families about mental health issues.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Community Care Management Team Leader
Blue Care
01.2012 - 04.2014
- Providing quality care based on assessed clients' needs, promoting quality of life and enhancing the ability of individuals to maintain their independence so they could remain living in theirhomes in the community.
- Ensured that care was consistent with the mission and values of Blue Care and current best practice which are compassion, respect, justice, working together and leading through learning.
- Assessing of new client admissions, prioritizing and managing waiting lists as required
- Develop and regularly review client care plans and services in consultation/collaboration with clients, their carers, other Blue Care staff and other services.
- Ensuring necessary resources were suitably allocated.
- Ensuring changes to clients and staff availability were managed in a timely manner.
- Supervising personal care staff, ensuring adequate orientation and competency assessment were completed in a timely manner.
- Assist the immediate supervisor in the recruitment and selection, ongoing professional development and performance review of personal care staff and any volunteers as required.
- Undertake other duties as required by the management.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Team Leader/level 4
IDEA Services Limited
01.2006 - 12.2011
- Providing quality care and personal support to young persons and adults with severe mental illnesses and physical disabilities living in the community so they can live a meaningful and comfortable life.
- Accurately obtaining and documenting the client's history and administering medications.
- Liaising with other stakeholders.
- Maintaining infection control principles.
- Psychosocial interventions for our clients.
- Promoting health care for clients and their families as well as disseminating information to support groups.
- Arranging annual personal planning meetings with clients, families and other stake holders to improve clients' quality of life and achieve their personal goals.
- Ordering and maintenance of equipment.
- Orientation of new staff, providing leadership and supervision as well as support to a team of staff.
- Shift coordinating and roster allocation.
Education
Bachelor of Health Science - Applied Mental Health and Psychology
Auckland University of Science And Technology
New Zealand12.2011
Business and tourism management studies -
Institute of Commercial Studies
United Kingdom12.2002
Certificate III in Correctional Services - Corrections
GEO Group
TAAF02.2024
Skills
- True
- Court Appearances
- Emergency Response Coordination
- Search and Seizure
- Work Coordination
- Multitasking
- Friendly, Positive Attitude
- Analytical Thinking
- Task Prioritization
- Customer Relations
- Root Cause Analysis
Languages
English
Drivers Licence
True
Ndiswc
88184740
Wwc
WWC2768165E
First Aid Certificate
True
Microsoft Teams
fmupaks
Covid Vaccinated
True
Timeline
Peer Support Officer
GEO Group Australia Private Limited
05.2023 - Current
Volunteer Support in the Social Work Department
Annex Hospital Harare
12.2021 - 12.2022
Operations Assistant
Delta Financial Services
07.2014 - 04.2023
Community Care Management Team Leader
Blue Care
01.2012 - 04.2014
Team Leader/level 4
IDEA Services Limited
01.2006 - 12.2011
Bachelor of Health Science - Applied Mental Health and Psychology
Auckland University of Science And Technology
Business and tourism management studies -
Institute of Commercial Studies
Certificate III in Correctional Services - Corrections
GEO Group
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