Summary
Overview
Skills
Accomplishments
Generic

Faith Njuguna

Summary

OBJECTIVES My primary objective is to seek a job as a housekeeper, using my organizational skills and cleaning experience as a homemaker for 8 years to create a comfortable, clean and welcoming home environment.

Overview

1
1
Language

Skills

  • Customer service skills
  • Communication
  • Team work
  • Ability to adapt quickly to guests’ needs
  • Flexible and adaptable
  • Experience 2008-2015
  • Kivi Milimani hotel is a three star hotel in Kenya with 75 rooms and 50 apartments and extensive conference facilities
  • Proficient in
  • Microsoft Excel, Access, PowerPoint, and Word

Accomplishments

  • Responding to calls for housekeeping problems such as spills, broken glasses
  • Delivering any requested housekeeping items to guest rooms
  • Removing room service items
  • Organizing and restock cart at the end of the shift
  • Ensuring confidentiality and security of guest rooms
  • Delivering any requested housekeeping items to guest rooms
  • Removing room service items
  • Organizing and restock cart at the end of the shift
  • Ensuring confidentiality and security of guest rooms
  • Following all company safety and security procedures
  • Reporting any maintenance issues or safety hazards
  • Observing and reporting damage of hotel property
  • FRONT OFFICE
  • Supervising workload during shifts
  • Evaluating the performance of each front office employee
  • Maintaining working relationships and communicates with all departments
  • Checking in and out guests
  • Handling guest enquiry and complains
  • Answering calls
  • Processing payments
  • ACADEMIC QUALIFICATIONS
  • Bachelors of Hospitality Management
  • Current; Supervisory Management in Organizations
  • Feb 2010- April 2010 Refresher course in housekeeping 30th April- 11th may 2012 Certificate 111 in Housekeeping, Laundry and Front Office 2004 -2006

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Faith Njuguna