Faith Szep

Through management, I establish new training programs for kitchen and front of house staff to enhance customer service, quality control and food preparation speed. I follow and enforce procedures to ensure safe food preparation, assembly and presentation. Swiftly and successfully resolve conflict resulting in customer satisfaction 100% of the time. Ensure workplace safety and security for all employees and customers. Handle POS systems, cash payments, ensure the safe, deposits and cash floats are all up to financial and accurate standards. Manage shifts for all employees whilst additionally taking on the responsibility of stock takes and waste.

I maintained a clean, organised inventory and curate displays of rotating seasonal handbags and accessories. I anticipated in customer needs and provided them with a high-quality service while upholding brand standards and values to ensure customer satisfaction. Happily, I guided customers through the process of successfully finding their ideal styles and meticulously handle POS system transactions which included credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow.

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Collaborated with team members to meet and exceed monthly sales targets consistently.
• Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.