Dedicated and compassionate youth support worker with three years' experience supporting vulnerable and at-risk youth, including young people from Culturally and Linguistically Diverse (CALD) backgrounds, in residential and community settings. Skilled in building trusting relationships, fostering positive behavioural changes, and guiding young individuals through personal, emotional, and social challenges. Proficient in providing culturally sensitive, trauma informed care and conflict resolution strategies to ensure the safety and development of each youth. Passionate about empowering young people, especially those from diverse backgrounds, to achieve their full potential through mentorship, advocacy, and individualized support plans.
Overview
5
5
years of professional experience
Work History
Youth worker
Lifestyle solutions
Adelaide, South Australia
06.2023 - Current
Supported young people including those from CALD backgrounds and differently abled, providing daily guidance and emotional support
Provided 24/7 support to young people in residential care, assisting them with daily living activities and fostering a positive home environment
Organized and led house meetings, guided menu planning, shopping, cooking, and budgeting activities to build independent living skills
Established strong, respectful relationships with clients, utilizing a relational-based approach to engagement and support
Collaborated with social workers and community groups to facilitate client access to cultural, social, and sporting activities, promoting well-being and cultural connection
Mentored and encouraged clients through challenges, focusing on improving their mental health, self-esteem, and decision-making skills
Managed crisis situations, providing conflict resolution and immediate intervention to ensure client safety and emotional stability
Maintained accurate progress notes and contributed to the development of individualized support plans for each client
Assisted young people in accessing services such as education, healthcare, and employment programs, helping them achieve personal goals
Facilitated family access and recorded observations of the interactions of young people with their families
Wrote daily, weekly logs and reports concerning youth activities, cooperation, and other data
Reported to case managers and house managers about day-to-day interactions of young people
Taught young people life skills and coping mechanisms
Residential Youth Worker
Autism SA
SA
05.2022 - 11.2024
Supported youth with various cognitive and physical disabilities to be able to live and engage in their local community to maintain their physical and emotional wellbeing
Maintain record of progress of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager
Administer prescribed oral medication under the written direction of physician and ensure clients take their medicine
Collaborated with professional team members in order to support and encourage the youth to make informed choices, be involved in decisions and have control over their lives
Provided the tools needed and encouragement needed to interact in social environments such as hospital volunteerism, swimming and other sport activities
Documented consumers' group participation and individual daily interactions
Provide clients with help moving in and out of beds, baths, wheelchairs or automobiles and with dressing and grooming
Care for clients by changing bed linens, washing laundry, cleaning or assisting with their personal care
Plan, prepare or serve meals to clients according to prescribed diets
Accompany clients to appointments or on other trips outside home, providing transportation, assistance and companionship
Entertain, converse with or read aloud to patients to keep them mentally healthy and alert
Perform a variety of duties as requested by client such as obtaining household supplies or running errands
Change dressings
Perform housekeeping duties such as cooking, cleaning, washing clothes or dishes
Instruct or advise clients on issues such as household cleanliness, utilities, hygiene or nutrition
Provide clients with communication assistance, typing their correspondence or obtaining information from them
Managing clients' finances and ensuring the account balances after spending
Kept detailed daily logs with care actions, patient behaviours and all incidents
Youth Worker
HenderCare (Department of child protection)
Adelaide, South Australia
06.2021 - 04.2024
Providing daily support to young people in residential care including medical appointments, family contact, social and cultural connections, positive living skills, physical care, recreation, education with focus on them and their strengths
Creating a positive and culturally safe environment for young people and preventing their re-traumatisation
Advocating for young people to get access to support services they need such as therapy, mentoring programs, community participation programs, home-like housing
Working with a multi-disciplinary team comprising of social workers, supervisors, seniors, psychologists, behaviour specialists to achieve the best outcomes for young people
Providing practical and emotional support for young people
Empowering young people to maximise their independence
Assisting in the delivery of programs that facilitate young people's development and inclusion in the community
Complying with all policies and procedures and codes of conduct
Reflecting cultural awareness in work practice
Maintaining the property in a clean and hygienic manner
Planning and preparing meals for children and young people in line with healthy food choices and safe food handling requirements
Providing care, guidance, and support to young people
Managing complex and challenging behaviours
Administering medication and adherence to support plans
Documentation such as incident reports, case notes and hand over notes
Disability support worker
Drake Medox - Department of Human Services Disability
Adelaide, SA
12.2019 - 03.2022
Supported both female and male adults with their daily activities such as personal care, running their homes and running errands
Integrated residents into the community by organising leisure activities dependent on individual needs, abilities and preferences and support clients to establish interests through access to community activities, venues and services
Draughted lifestyle plans and routines for adults with disability
Administered medication following written instructions
Performed direct care duties including showering/ bathing, dressing, toileting, preparing meals and assisting with mobility requirements
Aided with personal administration, shopping, medication needs and household duties
Encourage positive and socially appropriate behaviour and effectively manage challenging behaviour
Respond to crisis within specified guidelines and seek assistance to situations outside of specified guidelines
Observed skin integrity and performed pressure area care
Managing clients' finances and ensuring the account balances after spending
Kept detailed daily logs with care actions, patient behaviours and all incidents
Carer/ Support Worker
Linsell Lodge - Salvation Army
11.2019 - 06.2021
Assisted clients with Alzheimer's with activities of daily living, personal care and managing behavioural and psychological symptoms
Assisted clients to maintain their independence, improve their sense of well-being and putting them in more control of their lives
Maintained privacy and confidentiality about clients' personal information
Treated clients with respect, dignity and courtesy
Assisted clients to access services which respect their individuality including their language, culture, beliefs and sexuality
Assisted clients with mobility and transferring for example moving in and out of bed and on or off the toilet
Assisted clients with feeding and drinking based on their individualized diet for example; thickened fluids, minced and moist diets and reported any difficulties in their nutritional needs
Observed and documented changes on patients' behaviours and bowel movement in behaviour charts, bowels charts
Interacted with and provided emotional support to patients
Observed skin integrity, checked for pressure sores and performed pressure area care by frequently repositioning immobile patients, using special pillows and mattress pads to reduce the pressure
Adhered to all company requirements for patient interactions and care standards
Kept detailed daily logs with care actions, patient behaviours and all incidents
Developed skills in listening, supporting and dealing with challenging behaviours
Gained experience in risk assessment and management
Awarded certificate of achievement for outstanding performance
Education
Diploma of community services -
SMP Network
Adelaide
Certificate III in Individual Support - Disability
SMP Network
Adelaide
Skills
Basic care skills
Providing trauma informed care
Youth engagement
Advocacy
Resilience and empathy
Collaboration and teamwork
Behavioural support and crisis prevention
Conflict resolution
Mentoring abilities
Youth supervision
Positive Reinforcement
Social skill development
Conflict de-escalation
Crisis Response
Behavioral Interventions
Cultural Competency
Special needs understanding
Relationship Building
Accomplishments
Developed skills in listening, supporting and dealing with challenging behaviours.
Gained experience in risk assessment and management.
Awarded certificate of achievement for outstanding performance.
Otherqualifications
Current First Aid Certificate
Manual Handling certificate
CPR certificate
RNDS Medication certificate
Safe environments for children and young people
Full unrestricted SA driver's licence
NDIS worker screening check
DHS Working with children check
Police clearance
Proof of required covid 19 vaccinations
Passed psychometric assessment
References
Available on request.
Personal Information
Notice Period: Immediately
Timeline
Youth worker
Lifestyle solutions
06.2023 - Current
Residential Youth Worker
Autism SA
05.2022 - 11.2024
Youth Worker
HenderCare (Department of child protection)
06.2021 - 04.2024
Disability support worker
Drake Medox - Department of Human Services Disability
12.2019 - 03.2022
Carer/ Support Worker
Linsell Lodge - Salvation Army
11.2019 - 06.2021
Diploma of community services -
SMP Network
Certificate III in Individual Support - Disability