Faiz Ali
Melbourne,VIC
Summary
I am a confident, who is willing to take on new challenges. I am able to work well with and get along with new people. Through some experiences in different areas now i know how to work effectively and efficiently. I am a highly enthusiastic and self-motivated individual who thrives in a fast-learning environment. I constantly strive to complete my assigned tasks on time, whilst ensuring a collaborating approach with my team. I pride myself on balancing the need of my colleagues, project and organisation. With a constant desire to learn and grow, and a background in accounting and finance, I have qualified as a MYOB AND ZERO practioner and intend to contribute to a team whilst I grow my knowledge and skills within my next role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Financial Administrator and Customer service officer
Link group
05.2022 - Current
- Providing efficient and effective financial query resolutions by anticipating member needs
- Taking ownership for first call resolution and complex finance queries
- Interpret complex matters and translate information to members
- Achievement of all Key Performance Indicators (KPI’s)
- Demonstrating willingness to increase your Superannuation knowledge
- Processing the tax claims and benefits
- Forward invoices to appropriate department
- Reconcile monthly Statements
- Follow up on missing invoices
- Checking all the documents if any fraudulent or financial fraud activity done
- Data entry
- A variety of other book keeping, accounting and support tasks as required
computer and phone technician
Crazy Comfix
03.2021 - 01.2022
- Dealing with cutomers professionaly
- Answering calls and resolving small tech issues
- Fixing mobile and laptop screen
- Updating windows/software on phone/laptop
- Working effeciently and effectively
- High volume invoice and data processing
- Ensuring authorisations are correct
- Entering and reconciling invoices
- Resolving Supplier queries
- Account and statement reconciliations
AAI security pty ltd
11.2019 - 02.2021
- Enter and categorise Invoices from the MYOB intray
- Forward invoices to appropriate department
- Reconcile monthly Statements
- Follow up on missing invoices
- Put invoices up for payment
- Take enquiries for payment reminders
- Send Monthly Statements
- Send out copies of invoices as needed
- Processing and approval of client invoices
- Processing of payroll using Xero
- Bookkeeping
- Reporting
Education
Advanced Diploma - Information Technology (Telecommunication)
Sacred Heart College
Melbourne, VIC08.2024
Bachelors - Business Accounting
Southern Cross University
Melbourne, VIC2022
Skills
- Language Proficience English Business Fluent
- Urdu: Native language
- MYOB and ZERO qualified
- Proficient verbal interpersonal skills
- Excellent analytical and problem-solving skills
- Time management and consistency
- Growth mindset
- Creative and Innovative thinking ability
- Passionate learner
- Microsoft 360
- Core Competencies and Expertise
- Flexible with hours and able to work extra hours when required
- Friendly and approachable to all customers and team members
- Good communication skills and can do attitude
- Committed to high standards of food hygiene
- Extra-Curricular Activities
Certification
2014Participant in the event "Sports Week"Falconhouse Grammar School
2013Participant in "Donation Week"Falconhouse Grammar School
Additional Information
- RSA Certificate (2018) Certificatefor Volunteering In "The News Education Exhibition" at Expo Centre(2015) Full Victorian Driving License (2018)
- Trained using MYOB and ZERO
Timeline
Financial Administrator and Customer service officer
Link group
05.2022 - Current
computer and phone technician
Crazy Comfix
03.2021 - 01.2022
AAI security pty ltd
11.2019 - 02.2021
Advanced Diploma - Information Technology (Telecommunication)
Sacred Heart College
Bachelors - Business Accounting
Southern Cross University
Similar Profiles
Pranali KhedekarPranali Khedekar
Customer Service Representative at Link GroupCustomer Service Representative at Link Group
Sunaina KumarSunaina Kumar
Customer Service Representative at Link GroupCustomer Service Representative at Link Group
NYA GALUAKNYA GALUAK
Customer Service Officer at Link GroupCustomer Service Officer at Link Group
Daniel PappasDaniel Pappas
Underwriting Administrator at Link GroupUnderwriting Administrator at Link Group
Sunny NguyenSunny Nguyen
Team Projects or Group Work at High SchoolTeam Projects or Group Work at High School