Faiz Rasool
Cannington ,WA
Summary
Results-oriented security professional with 5 years of experience ensuring safety in corporate and retail settings. Proven expertise in customer service, stakeholder relationship-building, and adeptly handling challenging situations to achieve positive outcomes. Possesses strong written communication skills, excelling in conflict resolution and active listening, which enhance team dynamics and incident management. Demonstrates leadership and teamwork, maintaining a secure and orderly environment, and contributing to a consistently safe and positive atmosphere for employees and customers alike
Overview
6
6
years of professional experience
Work History
Safer Community
Southern Cross Group
03.2022 - Current
- Utilize critical thinking to analyse and resolve complex situations, contributing to the overall safety of the university community.
Manage property access, ensuring it is appropriately locked or unlocked as needed.
Provide assistance to all stakeholders navigating the campus, demonstrating respect, friendliness, and a willingness to help.
Adhere to the highest standards, policies, and regulatory guidelines to promote a safe working environment.
Implemented safety protocols and conducted regular inspections to ensure a safe working environment.
Established effective communication channels among team members, fostering a collaborative and supportive work environment
Covert
Southern Cross Group
04.2021 - Current
- Prevented shoplifting incidents through proactive engagement with customers and consistent visual presence on the sales floor.
- Supported local law enforcement by providing detailed reports of incidents and cooperating in investigations when necessary.
- Collaborated with management to develop and implement effective loss prevention strategies.
- Improved store''s inventory accuracy by conducting routine audits and addressing discrepancies.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Observed video surveillance systems for prompt emergency response.
Mobile Patrol
TMS
04.2021 - 03.2022
- Systematically patrolled designated areas by both vehicle and foot to address security and safety concerns
- Responded promptly to calls, ensuring the protection of life, property, and enforcement of laws
- Conducted regular checks on vehicle equipment, demonstrating a commitment to proactive security measures
- Recorded detailed reports of incidents and activities, maintaining a vigilant and proactive approach to enhance overall security.
- Enhanced site security by conducting thorough mobile patrols and monitoring potential risks.
- Facilitated smooth handovers between shifts through clear communication about any outstanding issues or ongoing surveillance activities.
Uniform Officer
Southern Cross Group
06.2018 - 02.2021
- Ensured safety at diverse retail locations, including Coles, Woolworth's, Dan Murphy's, Big W, 1st Choice Liquor land.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
Education
Master of Management Information System -
Skills
- Customer Service
- Relationship building and management
- Conflict Resolution
- Active Listening
- Teamwork and Leadership
- Communication Skills
- Critical Thinking
- Incident Management
- Report Writing
- CCTV Surveillance
- Superior customer service
Accomplishments
Best employee of the year 2021
Timeline
Safer Community
Southern Cross Group
03.2022 - Current
Covert
Southern Cross Group
04.2021 - Current
Mobile Patrol
TMS
04.2021 - 03.2022
Uniform Officer
Southern Cross Group
06.2018 - 02.2021
Master of Management Information System -
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