Faiza Kanwal
Melbourne,VIC
Summary
Detail-oriented and adaptable professional with strong teamwork and problem-solving skills. Proven ability to enhance customer satisfaction and optimize operations through effective collaboration.
Overview
7
7
years of professional experience
Work History
Volunteer
Salvos Stores
Glenroy, VIC
05.2026 - Current
- Assisted in sorting and pricing donated goods for sale.
- Provided customer service by engaging with shoppers and addressing inquiries.
- Maintained cleanliness and organization of store displays and stock areas.
- Collaborated with team members to ensure efficient store operations.
- Supported inventory management through tracking stock levels and restocking items.
- Engaged in community outreach initiatives to promote store events and sales.
- Adapted quickly to changing tasks and responsibilities during peak hours.
- Learned operational procedures to enhance overall efficiency of daily activities.
Team-Lead
Lasani Logistics
Pakistan
08.2021 - 02.2023
- Led team in optimizing logistics operations, enhancing workflow efficiency across multiple departments.
- Implemented process improvements that reduced delivery times and enhanced customer satisfaction levels.
- Coordinated cross-functional teams to streamline supply chain management and improve overall service quality.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Assisted in recruitment to build team of top performers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Pick-Packer
Worldwide Movers Pvt.Ltd
Pakistan
12.2019 - 06.2021
- Executed accurate order picking and packing to ensure timely dispatch of goods.
- Maintained inventory accuracy through regular stock checks and updates in warehouse system.
- Operated warehouse equipment safely, adhering to all safety protocols and guidelines.
- Collaborated with team members to optimize workflow and improve overall efficiency.
- Assisted in training new hires on proper packing techniques and safety standards.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
Education
High School Diploma -
Sir Syed Scholar Science College
Pakistan06-2019
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Attention to detail
- Team collaboration
- Leadership qualities
- Time management
- Adaptability and dependability
- Flexible schedule
- Relationship building
- Customer service
Languages
English
Full Professional
Timeline
Volunteer
Salvos Stores
05.2026 - Current
Team-Lead
Lasani Logistics
08.2021 - 02.2023
Pick-Packer
Worldwide Movers Pvt.Ltd
12.2019 - 06.2021
High School Diploma -
Sir Syed Scholar Science College