Faiza Mubassara
16 Bradford circuit Dubbo
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2025
2025
years of professional experience
2
2
years of post-secondary education
Work History
Receptionist
The Cardiac Clinic ( Dubbo Private Hospital)
8 2023 - 10.2024
- Provided compassionate customer service by creating a welcoming atmosphere for patients and their families.
- Used computer programs and registration systems to track records,schedule patients for routine and complex procedures.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across organization.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
Customer Service Representative
Big W
6 2021 - 07.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered over 50 customer calls per day with minimal wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Pharmacy Assistant
Chemist Warehouse
07.2021 - 12.2021
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Updated computer system with current customer, payment and inventory information.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
Customer Service and Administration
Reed Graduations
09.2019 - 03.2021
- Answered phones, greeting guests, making invoice, managing mail, tidying meeting rooms.
- Booked appointments and follow up with confirmation.
- Managed and updated all office documentation.
Sales Associate
Sportsco Melton
03.2018 - 01.2020
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
Retail Assistant
Kmart
09.2017 - 05.2018
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
Master of Science - Telecommunication And Network Eng
La Trobe University
Melbourne, VIC 03.2018 - 07.2020
Bachelor of Science - Electrical And Electronic Engr
American International University of Bangladesh
Bangladesh 01.2012 - 2016.02
Skills
Customer/Client relations
Teamwork and Collaboration
Workflow planning
Prioritize tasks and adhere to deadlines
Logical reasoning
Records management
Time management
Data entry knowledge
Creative problem solving
Multi-line phone talent
Understanding of medical ethics
Timeline
Pharmacy Assistant
Chemist Warehouse
07.2021 - 12.2021
Customer Service and Administration
Reed Graduations
09.2019 - 03.2021
Sales Associate
Sportsco Melton
03.2018 - 01.2020
Master of Science - Telecommunication And Network Eng
La Trobe University
03.2018 - 07.2020
Retail Assistant
Kmart
09.2017 - 05.2018
Bachelor of Science - Electrical And Electronic Engr
American International University of Bangladesh
01.2012 - 2016.02
Receptionist
The Cardiac Clinic ( Dubbo Private Hospital)
8 2023 - 10.2024
Customer Service Representative
Big W
6 2021 - 07.2024
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