Faizan Khan
Retail Sales Assistant
Sydney
Summary
Diligent Customer Service Professional with a solid background in retail, fast food, and operations management. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Skilled in sales, inventory management, POS handling, and multitasking in fast-paced environments. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience, drive sales, and meet KPIs. Strong team player with experience handling both front-of-house and back-of-house operations to ensure seamless service and efficiency.
Overview
2
2
years of professional experience
5
5
Languages
Work History
Customer Service Representative /Assistant Warehouse Manager
Candid Cleaners
01.2024 - Current
- Managed inventory with 98%+ accuracy, utilizing RF scanners to track stock levels and ensure efficient restocking.
- Increased sales by 10-14% through strategic upselling, cross-selling, and customer engagement.
- Consistently achieved 100% of monthly KPI targets, including customer satisfaction scores and response time benchmarks.
- Handled 60+ customer inquiries and bookings per week, resolving issues efficiently to maintain client satisfaction.
- Managed 100+ inventory items daily in a high-pressure, fast-moving environment solely, ensuring smooth operations and timely stock updates.
Customer Service Representative
Bedding King
06.2023 - 01.2024
- Provided exceptional customer service, assisting customers daily with product selection, inquiries, and issue resolution, ensuring a high level of satisfaction.
- Managed stock and inventory, maintaining 96% accuracy in stock levels and ensuring timely restocking to prevent shortages.
- Implemented effective sales techniques, leading to a 12% increase in revenue over six months.
- Assisted an average of 50+ customers per shift in a fast-paced retail setting, balancing sales, customer service, and inventory management efficiently.
- Assisted in merchandising and product displays, enhancing store presentation and driving impulse purchases.
Crew Member
Red Rooster
02.2023 - 05.2024
- Provided excellent customer service at the front counter and drive-thru, ensuring fast and friendly interactions.
- Handled food preparation and kitchen operations, maintaining high hygiene and food safety standards.
- Managed both front-of-house and back-of-house responsibilities, ensuring smooth operations during peak hours.
- Processed orders efficiently, reducing wait times and improving customer satisfaction.
Education
Bachelor of Science - Computer Science
University of Wollongong
Sydney 05.2001 -
High School Diploma -
Highbrow College
Pakistan 05.2001 -
Skills
- Customer Service
- Inventory
- Sales
- Efficiency
- Multitasking
- Collaboration
- POS Handling
Timeline
Customer Service Representative /Assistant Warehouse Manager
Candid Cleaners
01.2024 - Current
Customer Service Representative
Bedding King
06.2023 - 01.2024
Crew Member
Red Rooster
02.2023 - 05.2024
Bachelor of Science - Computer Science
University of Wollongong
05.2001 -
High School Diploma -
Highbrow College
05.2001 -
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