Summary
Overview
Work History
Education
Skills
Timeline
Generic

FAKHAR E FATIMA

Craigieburn

Summary

A motivated and resourceful IT professional with a Master's degree in Information Technology, eager to apply academic knowledge and practical skills to an IT support role. My extensive background in customer service has honed my ability to provide exceptional support, troubleshoot issues, and communicate effectively with diverse groups. I am a quick learner with a passion for problem-solving, dedicated to leveraging my technical foundation to contribute to a dynamic team and exceed expectations.

Overview

6
6
years of professional experience

Work History

Security Officer

Wilson Security Melbourne
06.2024 - 06.2025
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Report unattended vehicles and items.
  • Monitor premises by foot and report in case of any suspicion.
  • Provided excellent customer service while addressing visitor inquiries.
  • Make sure that uber and taxi ranks run smoothly.

Security Officer

Alfred Hospital
02.2024 - 06.2024
  • Patrolled premises by foot to ensure safety.
  • Report any suspicious matter.
  • Provided Customer s
  • Provided excellent customer service while addressing visitor inquiries.

Customer Service

Pink Salt Kitchen
05.2023 - 01.2024
  • Take orders and pack them for take away and deliveries as well.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Responded to telephone inquiries.

Crew Member

Hungry Jacks
01.2023 - 08.2023
  • Worked at the front counter, drive-thru, and other areas.
  • Worked well with teammates and accepted coaching from the management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.

Kitchen Hand

Smokin Joes Pizza
12.2022 - 04.2023
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Project Sales Associate

Zameen.com
12.2020 - 08.2022
  • Used to deal with the sales of Primary Properties.
  • Managed sales.
  • Daily and Monthly Targets/ KPIs.
  • Provide with site visits to the customers.
  • Provide customer service to the customers via call and face to face as well.

Internee

Pakistan Civil Aviation Authority, Allama Iqbal International
11.2019 - 12.2019
  • Worked in following departments:
  • HR Department (HR Personnel, HR Medical)
  • Commercial
  • Safety and Quality Management System (SQMS)
  • Cargo (Pakistan International Cargo & Gerry’s Dnata)
  • Airport services and Apron (APS)
  • ATC (Air Traffic Control) Department

Internee

Shaheen Airport Services (SAPS)
09.2019 - 10.2019
  • Worked in Check-In, Boarding, Baggage Handling, Loading & Off Loading for following Airlines;
  • Thai Airways
  • Mahan Air
  • Flynas
  • Kuwait Airlines
  • Malindo Air

Education

Masters - Information Technology

Asia Pacific International College
Melbourne, VIC
05.2025

Bachelor Honors - Aviation Management

National College of Business Administration
11.2020

Intermediate - Pre-Engineering

Lahore College For Women University
08.2016

Matriculation - Computer Science

Sacred Heart Cathedral High School
05.2014

Skills

  • Customer Support & Troubleshooting
  • Technical Skills: Includes;
    Operating Systems (Windows, macOS, Linux)
    Network Fundamentals (TCP/IP, DNS)
    Database Management (SQL)
    Cloud Computing (AWS, Azure)
  • Communication
  • Time Management

Timeline

Security Officer

Wilson Security Melbourne
06.2024 - 06.2025

Security Officer

Alfred Hospital
02.2024 - 06.2024

Customer Service

Pink Salt Kitchen
05.2023 - 01.2024

Crew Member

Hungry Jacks
01.2023 - 08.2023

Kitchen Hand

Smokin Joes Pizza
12.2022 - 04.2023

Project Sales Associate

Zameen.com
12.2020 - 08.2022

Internee

Pakistan Civil Aviation Authority, Allama Iqbal International
11.2019 - 12.2019

Internee

Shaheen Airport Services (SAPS)
09.2019 - 10.2019

Bachelor Honors - Aviation Management

National College of Business Administration

Intermediate - Pre-Engineering

Lahore College For Women University

Matriculation - Computer Science

Sacred Heart Cathedral High School

Masters - Information Technology

Asia Pacific International College

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