Fakhria Kazemi
Salisbury,SA
Summary
I am a friendly, bilingual customer service representative with many years of experience working in the industry. Detail-oriented professional with a positive attitude and excellent verbal and written communication skills. I have extensive knowledge and experience in a variety of customer service. An energetic team player wising to continue my career ensuring customer satisfaction. Experienced specialist with a passion for delivering outstanding service. Self motivated, team player with strong organizational and interpersonal skills. Always looking to learn new skills, take on extra responsibilities, and grow professionally.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Sean's Cafe
Salisbury Down, SA
08.2019 - 12.2019
- Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs
- Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
Customer Service Representative
Parabanks Coffee Lounge
Salisbury, SA
05.2020 - 11.2020
- Interacted pleasantly with customers and offered assistance to find needed items
- Responded to customer concerns efficiently, accurately and with detailed information
- Brewed coffee and tea for beverage area and restocked with paper goods, creamer, and sugar.
Sales Representative
women's hospital
Adelaide, SA
01.2021 - 04.2021
- Conducted market research to identify potential customers and their needs.
- Provided technical support for customers using the company's products or services.
- Maintained accurate records of all sales and prospecting activities.
- Answered inquiries from prospective customers regarding features of products and services offered.
Tray Packer
Adelaide Poultry
Pooraka, SA
08.2022 - 12.2022
- Sorted and packaged products to prepare for processing or shipment
- Kept operations area neat and orderly to minimize obstacles.
Customer Service Representative
Yiros Town
Adelaide, SA
02.2023 - 06.2023
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Resolved customer complaints in a professional manner.
Education
BACHELOR OF CRIMINOLOGY -
University Of Adelaide
06.2024
Diploma of Finance And Mortgage Broking -
EntryFinance
Melbourne, VIC04-2024
Certificate IV in Finance And Mortgage Broking -
EntryEducation
Melbourne, VIC03-2024
BACHELOR OF EDUCATION -
University of South Australia
Skills
- Teamwork
- Customer service
- Leadership
- Confidence
- Patience
- Politeness
- Excellent problem-solving skills
- Customer engagement
- Problem-Solving
Personal Information
student
Timeline
Customer Service Representative
Yiros Town
02.2023 - 06.2023
Tray Packer
Adelaide Poultry
08.2022 - 12.2022
Sales Representative
women's hospital
01.2021 - 04.2021
Customer Service Representative
Parabanks Coffee Lounge
05.2020 - 11.2020
Customer Service Representative
Sean's Cafe
08.2019 - 12.2019
BACHELOR OF CRIMINOLOGY -
University Of Adelaide
Diploma of Finance And Mortgage Broking -
EntryFinance
Certificate IV in Finance And Mortgage Broking -
EntryEducation
BACHELOR OF EDUCATION -
University of South Australia
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