Franco Longstaff
Perth,WA
Summary
Resourceful IT Systems Administrator known for high productivity and efficient task completion. Possess specialized skills in network security, cloud computing, and system optimization. Excel in problem-solving, time management, and communication, ensuring seamless operations and team collaboration.
Overview
13
13
years of professional experience
Work History
IT Systems Administrator
General Technical
Perth, WA
01.2024 - Current
- Managed installation and configuration of operating systems, software applications, and system management tools.
- Main point of contact for customers regarding technical faults, hardware, software, networking issues, and security-related matters.
- Provided technical support onsite and remotely to users with varying levels of IT knowledge.
- Automated routine tasks by developing scripts in Python and PowerShell scripting languages.
- Configured switches, routers, and wireless access points in accordance with best practice guidelines.
- Developed an inventory system for tracking IT assets, including hardware, software, and 365 tenant.
- Developed online resources to assist staff in resolving daily challenges.
- Contributed to the enhancement of IT services by actively participating in meetings with the IT department.
- Trained and directed users on the correct utilization of software and hardware in various systems.
- Performed analysis of equipment performance records to determine the necessity for repair or replacement.
- Conducted internal vulnerability scans to strengthen owned systems against intrusion and malicious activity.
- Generated comprehensive reports analyzing system performance metrics for management assessment.
- Executed account management, permission settings, access controls and enforcing security measures based on organizational guidelines.
- Supported mobile devices such as laptops, tablets and smartphones by configuring settings and installing applications.
IT Specialist Analyst
Winun Ngari Aboriginal Corp.
Derby, WA
05.2021 - 09.2021
- Collaborate with another team member remotely.
- Conducted diagnostic tests on UPS systems and promptly replaced batteries as needed.
- Diagnosed Printers and Scanners, effectively dismantling and repurposing parts.
- Ensured accurate documentation of available hardware.
- Repurposed existing hardware parts for the construction of another system.
- Successfully implemented computer system installation, configuration, and maintenance tasks for both hardware and software components.
IT Support Engineer
Ministry of Industry of Argentina
Buenos Aires, BA
01.2014 - 01.2018
- Carried out diverse clerical, administrative duties alongside on-site support.
- Monitored and responded to support tickets on time, prioritizing based on urgency and impact.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Assisted with network infrastructure design and implementation.
- Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
- Identified and resolved issues across multiple platforms, covering hardware, software, applications, and databases.
- Delivered remote and on-site technical support to users with diverse knowledge of IT.
- Maintained and troubleshot ICT equipment, networks, and systems.
- Ensured adherence to country policies by effectively managing user accounts, permissions, and access rights while implementing robust security protocols.
Graphic Design Sublimation
Imprenta J&J
Carmen De Areco, BA
09.2011 - 06.2013
- Developed graphic designs for logos, brochures, advertisements, and other marketing materials.
- Created illustrations, diagrams, and charts to support website content.
- Collaborated with clients throughout the design process to guarantee client satisfaction with final outcomes.
- Manufactured custom forms for companies, utilizing various equipment such as printers and cutters to create payment invoices.
- Utilized CorelDRAW and Photoshop to enhance graphic design skills.
- Managed and improved the company's website for effective E-commerce operations
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Performed installation and configuration of printers and scanners as well as overall system setup.
Education
High School Diploma -
Mariano Moreno
Carmen De Areco12-2011
Skills
- Linux Administration (Arch Linux, Debian, CentOS, Fedora, openSUSE)
- Communication and Customer Service
- Database Management Systems
- Hardware Installation and Troubleshooting
- Software Development
- Network Security
- VoIP Systems
- Active Directory
- System Troubleshooting
- Scripting Languages
- Network Administration
- Software Deployment
- Asset Management
- Web development
- Helpdesk operations
Languages
English
Full Professional
Spanish
Native/ Bilingual
Italian
Native/ Bilingual
Timeline
IT Systems Administrator
General Technical
01.2024 - Current
IT Specialist Analyst
Winun Ngari Aboriginal Corp.
05.2021 - 09.2021
IT Support Engineer
Ministry of Industry of Argentina
01.2014 - 01.2018
Graphic Design Sublimation
Imprenta J&J
09.2011 - 06.2013
High School Diploma -
Mariano Moreno
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