Falanika Donjoe Westerlund
Westmead,NSW
Summary
Driven professional with a proven track record at DHL Logistics, adept in problem-solving and critical thinking. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional organizational skills and a positive attitude. Achieved significant improvements in client service and operational efficiency, showcasing a goal-oriented mindset and a flexible approach to work challenges.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
AM-Ops Agent
DHL Logistics
10.2023 - 05.2024
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Processing Officer
Courier NZ Post
02.2019 - 06.2023
- Prioritized and organized workload based on risk and severity to meet deadlines.
- Achieved high levels of customer satisfaction due to timely resolutions of any issues encountered during the processing phase.
- Supported fellow Processing Officers during periods of high workload or absences by stepping in to assist with their responsibilities.
- Collaborated with team members to achieve shared objectives and meet tight deadlines.
Junior Assistant Manager
McDonalds, Te Atatu Peninsula
03.2017 - 08.2019
- Enhanced team productivity by implementing efficient work schedules and task delegation.
- Supported senior management in the development of strategic plans for driving overall business growth objectives.
- Implemented loss prevention measures to protect store assets and reduce shrinkage rates.
- Oversaw daily store operations including opening/closing procedures, inventory management, and visual merchandising tasks.
Education
Certificate Level 3 & 4 - Tourism And Hospitality
International Tourism College
CBD Auckland, New Zealand 08.2020
Certificate Level 1 & 2 - Business Administration
Best Youth Training
Auckland, New Zealand 08.2018
Certificate Level 3 - Social Services
Manukau Technology Institution
South Auckland, New Zealand 05.2017
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
- Customer service abilities
- Organizational Skills
- Goal-oriented mindset
- Clear Communication
- Critical Thinking
- Flexible Schedule
- Public Speaking
Accomplishments
- Best Crew Member of the Month McDonald's
- Award Professionally Dressed.
- Top Female Academic Student Level Year 13
- Outstanding Performance in Art
- Second Dux in Lever Year 13
- Top Student in Vocational Class
- Top Student in Physical Education
- Top Student in Food Textile Technology
Languages
English
Full Professional
Samoan
Full Professional
Timeline
AM-Ops Agent
DHL Logistics
10.2023 - 05.2024
Processing Officer
Courier NZ Post
02.2019 - 06.2023
Junior Assistant Manager
McDonalds, Te Atatu Peninsula
03.2017 - 08.2019
Certificate Level 3 & 4 - Tourism And Hospitality
International Tourism College
Certificate Level 1 & 2 - Business Administration
Best Youth Training
Certificate Level 3 - Social Services
Manukau Technology Institution
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