Faleseu Sosene
Beveridge
Summary
Experienced with financial reconciliation, ensuring accurate and timely resolution of discrepancies. Utilizes strong analytical skills and reconciliation software to maintain financial integrity. Knowledge of accounting principles and practices, contributing to accuracy and reliability of financial statements.
Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
Work History
Accounts Payable Reconciler
THE GOOD GUYS/JB Hifi PTY LTD
01.2023 - Current
- Managed accounts payable portfolio, ensuring timely processing of invoices and payments.
- Reconciled creditor and supplier statements to maintain accurate financial records.
- Optimized cash flow by leveraging early payment discounts and managing payment schedules.
- Maintained a busy accounts inbox, prioritizing and responding to queries within deadlines.
- Raised and filed correspondence related to payments, enhancing communication with stakeholders.
- Assisted team with month-end tasks to ensure accurate financial reporting.
- Communicated with suppliers regarding invoices and payment issues to resolve discrepancies.
- Utilized Microsoft D365, Office, and PowerBI systems to enhance operational efficiency.
- Used data entry skills to accurately document and input statements.
Customer Solutions Administration Assistant
THE GOOD GUYS PTY LTD
07.2018 - 11.2022
- Managed inbound and outbound customer calls, ensuring efficient communication.
- Responded promptly to email inquiries to enhance customer satisfaction.
- Handled escalations, directing them to appropriate management or store teams.
- Coordinated bookings for deliveries of large appliances and products.
- Assisted customers with weekly claims submissions and refund processing for online orders.
- Utilized POS systems for managing online orders, invoicing, and transfers between stores.
- Liaised with IT and Accounts teams to resolve issues related to online orders and refunds.
- Streamlined administrative tasks by coordinating calendar appointments and meeting logistics.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Administration Assistant/Receptionist/Customer Service Agent
SPOTLIGHT MADE TO MEASURE
01.2016 - 07.2018
- Provided first call resolution for customer inquiries and issues.
- Created bookings for customers as needed.
- Liaised with installers daily to coordinate scheduling.
- Covered reception duties during high-traffic periods.
- Answered and transferred calls from business clients efficiently.
- Managed installers across Australia to meet project deadlines.
- Utilized Microsoft Outlook and Excel for daily operations.
- Processed credit card payments and performed administrative tasks.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Customer Care Representative
COURIER POST NZ
10.2012 - 03.2013
- Managed Internet and Intranet services to enhance user experience.
- Provided exceptional customer service, resolving issues efficiently.
- Utilized Microsoft Office for documentation and reporting tasks.
- Operated Track and Trace system for order management and tracking.
- Promoted and sold online services to customers as needed.
- Received orders from external and internal customers, ensuring fulfillment actions were executed promptly.
Customer Services Representative
SKY TELEVISION NETWORK Ltd NZ
11.2007 - 10.2012
- Achieved first call resolution by effectively answering customer inquiries and addressing issues.
- Up-sold Sky services to existing customers, contributing to revenue growth.
- Resolved conflicts by providing amicable solutions tailored to customer needs.
- Addressed credit and overdue issues while ensuring payment arrangements were established.
- Provided technical support to enhance customer satisfaction.
- Resolved customer complaints with empathy, fostering loyalty and repeat business.
- Maintained professionalism in high-stress situations while managing disputes effectively.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Level 3 Certificate in Business Accounting - Accounting
SET SOLUTIONS
Somerton, VICCertificate III in Early Childhood Education - Early Childhood Care And Education
JOB TRAINING INSTITUTE AUSTRALIA
Saint AlbansCertificate III - TRAVEL TOURISM
BEST TRAINING NZ
Manukau NZSkills
- Self-awareness
- Open-mindedness
- Tactfulness
- Assertiveness
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Excellent communication
- Active listening
- Verbal and written communication
Timeline
Accounts Payable Reconciler
THE GOOD GUYS/JB Hifi PTY LTD
01.2023 - Current
Customer Solutions Administration Assistant
THE GOOD GUYS PTY LTD
07.2018 - 11.2022
Administration Assistant/Receptionist/Customer Service Agent
SPOTLIGHT MADE TO MEASURE
01.2016 - 07.2018
Customer Care Representative
COURIER POST NZ
10.2012 - 03.2013
Customer Services Representative
SKY TELEVISION NETWORK Ltd NZ
11.2007 - 10.2012
Level 3 Certificate in Business Accounting - Accounting
SET SOLUTIONS
Certificate III in Early Childhood Education - Early Childhood Care And Education
JOB TRAINING INSTITUTE AUSTRALIA
Certificate III - TRAVEL TOURISM
BEST TRAINING NZ
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