Falguni Ahammed
Campbelltown,Australia
Summary
I am seeking a position in an organization which will provide sufficient challenges and develop my skills, knowledge, initiatives to accomplish the growth and success of the organization and my team. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Work Placement
Smart Kids Learning Academy
36 Chamberlain Street, Campbelltown NSW 2560
05.2024 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Supported student physical, mental, and social development using classroom games and activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
Interviewer
EMRS (Independent Market Research firm, Australia)
01.2022 - Current
- Responsible for collecting and analyzing data information to make informed political social and economic decisions
- Carry out quantitative or qualitative research
- Analyse and interpret data to identify patterns and solutions, including surveys and focus group transcripts.
Inventory Manager
Hotel Grand Chancellor (Australia)
12.2020 - 01.2022
- Maintain appropriate stock levels for the business' needs
- Minimizing wasted inventory, funds tied up in stock and lost income through stocks dropping too low
- Liaises with the marketing, customer relations and warehousing departments to ensure that the customer’s order is properly filled with the exact goods that were requisitioned
- Prepare and ensure the accuracy of documentation relating to inventory.
Data Analyst
Digital Agency Nordic (European Community)
09.2018 - 12.2021
- Maintained master data and support my clients in their decision making
- Work with management team to create a prioritized list of needs for each business segment
- Identify and recommend new ways to save money by streamlining business processes.
Restaurant Manager
Mures lower deck, Hobart, Tasmania
07.2020 - 02.2021
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g
- About portions, ingredients or potential food allergies)
- Take accurate food and drinks orders and communicate order details to the Kitchen Staff
- Training staffs
- Rostering
- Stock take and ordering
- Building weekly special menu with consultation of chefs
- Serve food and drink orders
- Deliver checks and collect bill payments
- Provide excellent customer service to guests.
Team Member
Backpackers Imperial, Hobart, Australia
02.2019 - 11.2020
- Keep a record of all issues relating to Hotel
- Check and impact the stores to ensure that they meet desired quality
- Take charge of the maintenance and preservation of Hotel
- Supervise, receive, and issue out of Hotel.
Sales Assistant
Dusk, Hobart, Australia
08.2019 - 10.2020
- Determine sales goals and the best ways to achieve them
- Maintained database which lists their daily work
- Keep in touch with the end customer
- Completing other tasks assigned by team leader.
Supervisor
Saffron Restaurant, Hobart, Tasmania
04.2019 - 01.2020
- Greet and meet customers to their tables
- Present menu and provide detailed information when asked (e.g
- About portions, ingredients or potential food allergies)
- Take accurate food and drinks orders, and communicate order details to the Kitchen Staff
- Serve food and drink orders
- Rostering
- Training staffs
- Deliver checks and collect bill payments
- Provide excellent customer service to guests.
Customer care Specialist
BDjobs.com, Bangladesh (The largest job site)
01.2017 - 12.2018
- Ensure to provide excellent customer service through phone, e-mail, chat, etc
- In timely and accurate manner
- Serve as liaison between customer support team, management and customer to improve customer service and business productivity
- Prepare documentation and reports on routine customer correspondence for future reference purpose
- Develop customer service programs in order to provide outstanding service.
Education
Master of Professional Accounting (MPA) -
University of Tasmania
Certificate III - Early Childhood Education
TAFE CAMPBELLTOWN
181 Narellan Road, Campbelltown 256009.2024
Bachelor of Business Administration (BBA) - Marketing
East West University
01.2017
Skills
Effective Communication
Classroom Management
Lesson Planning
Student Engagement
Parent-Teacher Communication
Public Speaking
Collaborative learning
Child Development
Innovative lesson planning
Fluent in English and Bangla
Student Records Management
Voluntaryexperience
- Provided tuition to the under privileged children as a teacher of EWUESC at EWU campus.
- Working as an organizer of CCC (career council center) at East West University.
- Worked as a volunteer in the EWUESC’s program “GachBondhu”.
- Worked as an Active member in the EWUESC’s program “Safe food SaveLife”.
Awardsscholarship
- East West University Dean list Scholarship Award (Fall 2015,2016).
- Attained certificate as a singer of Khulna batter in2005
- Achieved 1st position in “indoor championship award” on Badminton from (2006-2011).
- Certified Undergraduate Teaching Assistant (UTA) of East West University in 2017.
Skillsstrengths
Managed master data, including creation, updates and deletion and make ensure the quality and accuracy of that data, then process, design and present it in ways to help people, business, and organizations make better decisions., Certified student consultant of East West university during my employment of Teaching Assistant and awarded best communicator of Bangladesh government analysis project., Strong proven skills as evidenced by successful president of “Tree Tent club” which provided study and career support to the university student and active team leader of young, Experienced in SPSS, Excel, and creating word documents and received professional Microsoft suite of application training from East West university., Fluent in English, Bengali and Hindi.
References
- Abdullah-Ar-Rafin, Customer Service Officer, Service Tasmania, 0432038687, abdullah.rafin@service.tas.gov.au
- Md. Mojammel Hossain, Hospital Aid, Royal Hobart Hospital, 0413541766
Timeline
Work Placement
Smart Kids Learning Academy
05.2024 - Current
Interviewer
EMRS (Independent Market Research firm, Australia)
01.2022 - Current
Inventory Manager
Hotel Grand Chancellor (Australia)
12.2020 - 01.2022
Restaurant Manager
Mures lower deck, Hobart, Tasmania
07.2020 - 02.2021
Sales Assistant
Dusk, Hobart, Australia
08.2019 - 10.2020
Supervisor
Saffron Restaurant, Hobart, Tasmania
04.2019 - 01.2020
Team Member
Backpackers Imperial, Hobart, Australia
02.2019 - 11.2020
Data Analyst
Digital Agency Nordic (European Community)
09.2018 - 12.2021
Customer care Specialist
BDjobs.com, Bangladesh (The largest job site)
01.2017 - 12.2018
Master of Professional Accounting (MPA) -
University of Tasmania
Certificate III - Early Childhood Education
TAFE CAMPBELLTOWN
Bachelor of Business Administration (BBA) - Marketing
East West University