Falguni Raval
Oran Park
Summary
Experienced customer service professional seeking new opportunities. Dedicated time to being a homemaker and now excited to re-enter the workforce. Prioritizes delivering exceptional customer experiences. Eager to bring expertise to a dynamic team. Strong background in effective communication and problem-solving. Objective is to utilize these skills to contribute to the success of a forward-thinking organization that values innovation and outstanding service.
Overview
5
5
years of professional experience
Work History
Online Shopping Assistant
Coles Stores
01.2010 - 01.2011
- Assisted customers with their online shopping orders
- Ensured accurate and timely processing of online orders
- Coordinated with other staff to fulfill customer orders
- Provided excellent customer service when needed
Checkout Operator
Coles Stores
01.2009 - 01.2010
- Processed customer transactions efficiently and accurately
- Assisted customers with inquiries and provided excellent service
- Handled cash, credit, and debit transactions, ensuring proper accounting
- Maintained a clean and organized checkout area
Rides Operator, Customer Service
Luna Park Sydney
01.2006 - 01.2009
- Operated various rides and attractions, ensuring safety and enjoyment for all guests
- Provided excellent customer service by assisting guests with inquiries and resolving any issues
- Maintained cleanliness and organization of the ride areas
- Collaborated with team members to ensure smooth operations and a positive guest experience
Education
Bachelor of Commerce -
M S University
01.2002
Diploma in Human Resource -
M S University
01.2004
Skills
- Customer service
- Problem-solving
- Attention to detail
- Strong communication skills
- Good team player
- Positive attitude
- Active listening
- Adaptability
- Time management
- Cash handling experience
Timeline
Online Shopping Assistant
Coles Stores
01.2010 - 01.2011
Checkout Operator
Coles Stores
01.2009 - 01.2010
Rides Operator, Customer Service
Luna Park Sydney
01.2006 - 01.2009
Diploma in Human Resource -
M S University
Bachelor of Commerce -
M S University
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