- I participate in a variety of outdoor recreational activities
- Surfing
- Dancing
- Playing Sports
- Animal Care
- Music
Falina Spires
Noosa Heads
Summary
I am a highly motivated and results-oriented professional with over 10 years of diverse experience in sales, customer service, retail management, and event coordination. I have a proven ability to build strong client relationships, exceed sales targets, and deliver exceptional customer experiences. I am adept at managing operations in fast-paced environments and skilled at multitasking. I am seeking a challenging role where I can leverage my varied skills and experience to contribute to organizational success.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Server
CJ's Bar & Grille
09.2024 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Showroom Consultant
Tradelink Australia
10.2023 - 05.2024
- Managed customer inquiries via phone and in-person, providing expert product information and interior design ideas
- Generated accurate quotes for builders, plumbers, and clients, ensuring timely order processing
- Resolved customer complaints efficiently, maintaining high levels of customer satisfaction
- Managed end-of-day responsibilities, including showroom sales and closing procedures
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Demonstrated adaptability in accommodating client schedules and special requests, resulting in increased satisfaction rates among all patrons.
Medical Receptionist
Potter Podiatry
01.2020 - 04.2023
- Managed schedules for two podiatrists, handling bookings, payments, and stock control
- Provided exceptional customer service in a fast-paced environment, managing both patient and retail sales
- Maintained accurate records and managed merchandising
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Retail Sales Assistant
I Love Noosa
03.2019 - 02.2023
- Provided excellent customer service and processed sales transactions using the Sympac POS system
- Managed shop duties, including stock takes and closing procedures
- Handled money and balanced the register
Assistant Store Manager
Lk Billabong Group
02.2013 - 01.2018
- Managed daily store operations, including opening and closing, sales, and stock management for clothing, surfboards, and hardware
- Achieved and exceeded KPIs, demonstrating strong sales and management skills
- Handled cash and credit transactions, ensuring accurate financial records
- Provided excellent customer service
Operations Officer
USM Events Management
09.2010 - 10.2012
- Planned and executed operations for large-scale events (up to 12,000 attendees), including triathlon and Ironman events
- Managed event setup and breakdown, promotions, advertising, and signage
- Coordinated logistics and ensured smooth event operations
Surf Instructor
Go Ride a Wave Noosa
04.2009 - 06.2012
- Managed bookings and payments, provided merchandising, and promoted the brand
- Provided surf instruction to a wide range of students
Professional Athlete
Association of Surfing Professionals (ASP/WSL)
01.1995 - 12.2009
- Represented America in two world events and numerous competitions, gaining salaried sponsorships
- Featured on Fuel TV, ESPN, Fox Sports networks, and magazine covers worldwide
Sales Coordinator
Xterra Gear USA
10.2006 - 01.2008
- Managed clothing and wetsuit sales, team management, and customer inquiries
- Processed online and email orders, managed stock, and collected payments
Education
Seabreeze High School
Daytona BeachSkills
- Dedicated Work Ethic
- Outstanding Client Support
- Cash Management
- Customer Engagement
- Timely Attendance
- Customer Service
- Inventory Management
- Store cleaning
- Retail Showroom Management
Accomplishments
- Inducted into the East Coast Surfing Hall of Fame in January 2024. Surfed professionally from 1995 to 2009.
Certification
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
- First Aid Certification
Interests
Timeline
Server
CJ's Bar & Grille
09.2024 - 01.2025
Showroom Consultant
Tradelink Australia
10.2023 - 05.2024
Medical Receptionist
Potter Podiatry
01.2020 - 04.2023
Retail Sales Assistant
I Love Noosa
03.2019 - 02.2023
Assistant Store Manager
Lk Billabong Group
02.2013 - 01.2018
Operations Officer
USM Events Management
09.2010 - 10.2012
Surf Instructor
Go Ride a Wave Noosa
04.2009 - 06.2012
Sales Coordinator
Xterra Gear USA
10.2006 - 01.2008
Professional Athlete
Association of Surfing Professionals (ASP/WSL)
01.1995 - 12.2009
Seabreeze High School
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