Fallon O'Rourke
Tweed Heads
Summary
Results-driven retail leader with a strong background in sales support, operational coordination, and stakeholder engagement. Proven success in managing store operations and leading high-performing teams at Telstra, with a focus on customer satisfaction, data-driven decision-making, and continuous improvement. Experienced in collaborating with internal teams and external partners to resolve escalations, manage budgets, and execute strategic initiatives. Skilled in business analytics and reporting using tools like Power BI and Excel. Adept at balancing multiple priorities, driving commercial outcomes, and contributing to process excellence in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Store Manager
Telstra
02.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Collaborate with brand representatives and partner companies to plan and execute in-store events, product launches, and co-branded marketing campaigns.
- Performance Reviews: Participate in quarterly business reviews with partner account managers to assess sales performance, promotional effectiveness, and future opportunities.
Assistant Store Manager
Telstra
10.2022 - 02.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
High School Diploma -
Evans River K-12
Evans Head10-2014
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Training and mentoring
- Team leadership
- Inventory control
- Recruitment and hiring
- Team building and leadership
- Operations management
Timeline
Store Manager
Telstra
02.2024 - Current
Assistant Store Manager
Telstra
10.2022 - 02.2024
High School Diploma -
Evans River K-12
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