FANCY C. KIRUI

• Planned and and designed the mentorship program and the curriculum and proactively monitoring its progress
• Resolved issues and initiated appropriate corrective action; designing and developing mentorship curriculum, creating annual and monthly lesson plans; developing and managing budget for projects in program; analyzing, evaluating and overcoming program risks; designing and developing training programs for facilitators; overseeing formulation and implementation of comprehensive marketing strategy; managing communication with all stakeholders; facilitating appointment of individuals; developing program assessment protocols for evaluation and improvement.

• Contributing in the formulation and implementation of marketing strategies, inducting new staff members and facilitators; creating and oversee work flow for the administration team, preparing and monitoring the organization’s annual calendar, ensuring an appropriate monitoring and evaluation system is in place and is functioning satisfactorily, processing, storing, retrieving and managing hard copies and digital records and information of the organization, maintaining petty cash records and preparation of petty cash reports and spreadsheets.

• Recruiting new customers, planning marketing campaigns, planning and organizing meeting and events; preparing a marketing budget, and addressing customer queries

Key accomplishments

• Recovered over 60% of long-standing debts
• Created a comprehensive database of all the mentees who have enrolled in the mentorship program which makes it easier to track all the mentees who have gone through the program and reduces information retrieval time by 80%.

• Welcoming all patients and visitors in person and over the phone
• Registering new patients, updating existing patient demographics by collecting detailed patient information including personal and financial information
• Facilitating patient flow by notifying the clinical staff of patients' arrival, being aware of delays, and communicating with patients and clinical staff
• Keeping medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment and protecting patient confidentiality
• Participated in marketing campaigns to recruit new clients
• Key accomplishments
• Delivered an exceptional customer experience, resolved issues and shared benefits of additional services which led to increased customer satisfaction rate by 50%
• Recruited 167 new customers within a period of one month
• Demonstrated organizational skills by cross training and providing back up for other staff when needed

• Scheduling and coordinating meetings, appointments and travel arrangements for directors and staff
• Drafting service agreements and addend; updating contracts on Google Docs
• Ensuring clients signed agreements
• Managing the stores database, assigning duties to staff within the administration department, coordinating and maintaining staff records, maintain office supplies inventory
• Coordinating the maintenance of office equipment, handling requests for information and data
• Resolve administrative problems and inquiries and to prepare written responses to routine enquiries

Key accomplishments

• Introduced a user friendly electronic filing system which reduced file retrieval time by 40%
• Successfully trained newly hired employees under administration department
• Provided exceptional support to managers and co-workers which increased overall efficiency in the company
• Coordinated procurement, and negotiated terms and pricing agreements saving the company at least Ksh. 100,000 per year.

• Collecting and collating data through live phone calls, ensuring study targets are met, carrying out data entry, maintaining a register of all live call survey respondents and submit regular and timely data feedback to the supervisor

Key accomplishments

• Consistently met my daily and weekly targets
• Came up with creative ways of reaching many respondents and hence contributing to the overall success of the study
• Offered excellent customer service to respondents, earning praise for my effort and ensured their willingness to participate in future WFP surveys

• Receiving and screening asylum seekers and refugees, registering and documenting them and preparing travel documents

Key accomplishments

• Consistently provided excellent customer service to the refugees earning praise from them, my colleagues and my supervisor
• Achieved a near perfect work attendance record.