FANG LIU
Amber
Docklands
Summary
A highly motivated bartender with over six months of experience in a fast-paced environment, skilled in delivering exceptional customer service and managing multiple tasks simultaneously. Strong background in sales and teamwork, with a proven ability to communicate effectively with customers and enhance their satisfaction. Certified in Responsible Service of Alcohol (RSA), seeking to further career at Myer by contributing to the company’s success through professional service and effective sales techniques.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Bartender
BB8 Billiards
03.2024 - Current
- Handle multiple tasks at peak times, including bartending, customer consulting and inventory management, and maintain an efficient workflow.
- Make personalized drinks for customers, provide excellent customer service and improve customer satisfaction.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased daytime sales to $1,600 by implementing effective upselling techniques.
Assistant Manager, International Business Developm
Shenzhen Weixin Blister Machine Co., LTD
04.2022 - 04.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
Bachelor of Arts - Media And Communication
University of Melbourne
Melbourne 07.2023 - 07.2026
Skills
Multitasking Abilities
Up-sale ability
POS system proficiency
Teamwork and Collaboration
Friendly, Positive Attitude
Customer Service
Beverage Preparation
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Professional Working
English
Professional Working
Certification
Responsible Service of Alcohol
More
Visa status: Student visa
available time: 40h per week
Timeline
Bartender
BB8 Billiards
03.2024 - Current
Bachelor of Arts - Media And Communication
University of Melbourne
07.2023 - 07.2026
Responsible Service of Alcohol
04-2023
Assistant Manager, International Business Developm
Shenzhen Weixin Blister Machine Co., LTD
04.2022 - 04.2023
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