Fang(Doris) Shen
Alice Springs,Northern Territory
Summary
Date Of Birth : 03/06/1988
Nationality: China
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level as supervisor. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Family Support Worker
The Salvation Army
11.2023 - Current
- Enhanced family stability by providing comprehensive support and resources tailored to individual needs.
- Connected families with community resources such as housing assistance, financial aid programs, and educational opportunities.
- Strengthened families'' resilience through crisis intervention, counseling, and referral services.
- Developed strong rapport with clients, fostering trust necessary for effective intervention.
- Assisted families in navigating complex social service systems, advocating for their rights and accessing essential services.
- Collaborated with multidisciplinary teams to ensure the provision of holistic care for families in need.
- Maintained accurate case documentation, ensuring timely reporting to supervisors and compliance with agency requirements.
- Implemented evidence-based interventions designed to reduce risk factors associated with child abuse or neglect.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Conducted thorough assessments of family dynamics and needs, developing detailed case plans to address challenges effectively.
- Contributed significantly towards client success stories by implementing customized support plans based on individual strengths.
Electrical Gaming Supervisor
Lasseters Casino Centre Of Entertainment
06.2022 - Current
- Supervise all casino games operations and make sure all gaming rules, state laws and federal regulations are followed appropriately
- Observe and monitor activity on the gaming floor for rule compliance, adherence to federal law and cordial customer-employee interactio
- Manage the games staff and assess each employee’s ability to deliver pleasant service to customers
- Review suspicious customer behaviour, identify instances of card counting, cheating or marking and notify the authorities when needed
- Record large cash and credit transactions in the casino when required by federal or local laws, and complete the appropriate paperwork
- Explain games to customers, clarify rules and outline betting procedures
- Resolve conflict as needed
- Ensure customer satisfaction
- Assess performance of game employees and train new gaming floor staff
- Maintain high standards against cheating and rule violation
- Walk the casino floors, be visible to the table games staff throughout the shift and welcome customers to the facility on a continuous basis
- Schedule staff members on the games section of the floor and make adjustments during the shift if business dictates it
- Refer customers who are displaying troubling signs of compulsive gambling to resources that offer help for gambling addicts
Education
Certificate III - CHC33021 Certificate III in Individual Support
STEPS Education And Training
Online 04.2023
Advanced Diploma - Business English
Beijing Institute of Business & Technology
Yanjiao, Sanhe, Langfang, Hebei, China, 06520207.2011
Skills
①Behaviours support Performance Optimization
②Professional boundaries
③Self-awareness and Team motivation
④Case Management and Team Management
⑤Microsoft Office (Word, Excel, Power Point)
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Family Support Worker
The Salvation Army
11.2023 - Current
Electrical Gaming Supervisor
Lasseters Casino Centre Of Entertainment
06.2022 - Current
Certificate III - CHC33021 Certificate III in Individual Support
STEPS Education And Training
Advanced Diploma - Business English
Beijing Institute of Business & Technology
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