Summary
Work History
Education
Skills
Languages
Timeline
Generic

Fang Xie

Vermont,VIC

Summary

Dynamic Property Manager with proven expertise at Four C Group Pry Ltd for 8years, enhancing tenant satisfaction through exceptional customer service and efficient rent collection processes. Skilled in property inspections and landlords management, I successfully increased occupancy rates and optimized rental income while maintaining strong landlord-tenant relationships.

Work History

Property Manager

Four C Group Pry Ltd
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
  • Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
  • Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
  • Conducted regular property inspections to preemptively identify and address maintenance needs.
  • Streamlined rent collection processes, significantly reducing late payments.
  • Coordinated with legal counsel to handle eviction processes smoothly and professionally.
  • Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
  • Leveraged market data to advise property owners on competitive pricing strategies, maximizing rental income.
  • Collected and maintained careful records of rental payments and payment dates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.

Education

Master Of Accounting -

University of Wollongong
Wollongong, NSW
11.2008

Bachelor Of Computer And Science - Computer And Science

Nanjing University of Science And Technology
Nanjing, China
06.2004

Skills

  • Property management
  • Payment collection
  • Property inspections
  • Customer service-focused
  • Rent collection
  • Lease renewals
  • Exceptional oral and written communication skills
  • Tenant relations
  • Property tours and inspections
  • Eviction procedures
  • Maintenance scheduling
  • Occupancy management
  • Administrative support
  • Vendor management
  • Multi-family property management
  • Property management expertise
  • Marketing and advertising
  • Maintenance coordination
  • Contract negotiation
  • Preparing property agreements
  • Software utilization
  • Apartment maintenance
  • Leasing operations
  • Eviction notices
  • Lease administration
  • Customer relations
  • Microsoft office
  • Dispute handling
  • Maintenance management
  • Tenant eligibility determination
  • Rent pricing optimization
  • Financial reporting

Languages

Chinese (Mandarin)
Native or Bilingual

Timeline

Property Manager

Four C Group Pry Ltd

Master Of Accounting -

University of Wollongong

Bachelor Of Computer And Science - Computer And Science

Nanjing University of Science And Technology
Fang Xie