Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Fang (Alex) Sheng

Summary

Highly proactive manager with 3 years of experience in team leadership in hospitality industry. Background includes sales, management and customer service in fast-paced settings.

Overview

15
15
years of professional experience

Work History

Restaurant manager/Co-owner

Super Emoji Gungahlin
12.2021 - 01.2024
  • Bubble tea Shop
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Purchased food and cultivated strong vendor relationships.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Maximized quality assurance by completing frequent line checks.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.

Part-time post officer

Latham And Kippax Post Office
08.2011 - 12.2021
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Conducted surveillance to detect suspicious activity.
  • Mentored junior staff members, helping them develop their skills and advance in their careers.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Internship

Jiang Accounting and Taxation services
03.2014 - 07.2014
  • Input financial data and produced reports using Xero.
  • Kept up-to-date on changes in relevant regulations or industry best practices, applying this knowledge appropriately within the scope of bookkeeping responsibilities.
  • Handled day-to-day accounting processes to drive financial accuracy.

Licensing Assistant

Sanrio International Co. Ltd
08.2008 - 06.2011
  • Assisted in the negotiation of licensing agreements, resulting in favorable terms for the company.
  • Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
  • Contributed to revenue growth by identifying potential licensing opportunities within target markets.
  • Informed clients by mail or telephone of additional steps needed to obtain licenses.
  • supporting the building of the company business system
  • experiencing in building and running a booth at International exhibitions

Education

Master of Professional Accounting -

University of Canberra
06.2013

Bachelor - Public Administration

Shanghai University
06.2007

Skills

  • Mandarin
  • Conversational Japanese
  • Microsoft Office suite
  • Xero

Personal Information

Visa Status: permanent resident

Timeline

Restaurant manager/Co-owner

Super Emoji Gungahlin
12.2021 - 01.2024

Internship

Jiang Accounting and Taxation services
03.2014 - 07.2014

Part-time post officer

Latham And Kippax Post Office
08.2011 - 12.2021

Licensing Assistant

Sanrio International Co. Ltd
08.2008 - 06.2011

Master of Professional Accounting -

University of Canberra

Bachelor - Public Administration

Shanghai University

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Fang (Alex) Sheng