Fang Yee Lee
Melbourne,VIC
Summary
Dynamic and detail-oriented professional with exceptional customer service skills, honed at Good Beans Espresso Bar. Proven ability to thrive in high-pressure environments while maintaining a clean workspace and promoting teamwork. Fluent in multiple languages, adept at menu development and up-selling, ensuring a positive experience for all customers.
Overview
4
4
years of professional experience
Work History
Barista
Good Beans Espresso Bar
06.2023 - 05.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Nigiri Bar Chef
Kokoro Sushi
06.2022 - Current
- Prepared high-quality seafood, rice and ingredients for sushi.
- Contributed to a safe, clean work environment by adhering to strict food safety guidelines and maintaining a spotless workspace at all times.
- Established strong working relationships with colleagues through clear communication, teamwork, and mutual respect.
- Maintained well-organized mise en place to keep work consistent.
- Used various types of knives, hand tools and utensils to fillet fish in preparation for sushi.
Customer Service Representative
Perfect Laser Clinics
11.2021 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Diploma - Hospitality Management
Clinton Institute
Melbourne, VIC11-2019
Associate of Arts - Fashion Design
New Era College
Kajang, Malaysia07-2018
Skills
- Menu development
- Time management
- Attention to detail
- Team player
- Exceptional customer service
- Safe food handling
- Graphic design
- POS systems
- Multitasking and organization
- Latte art
- Up-selling
- FLUENT IN English, Mandarin, Cantonese and Malay
Languages
English
Professional Working
Chinese
Native or Bilingual
Malay
Full Professional
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- Gym Workouts
- Music
- Crafting and DIY Projects
- I have a passion for photography and editing photos
- Enjoying the art of baking and pastry-making, experimenting with recipes
Timeline
Barista
Good Beans Espresso Bar
06.2023 - 05.2025
Nigiri Bar Chef
Kokoro Sushi
06.2022 - Current
Customer Service Representative
Perfect Laser Clinics
11.2021 - 05.2022
Diploma - Hospitality Management
Clinton Institute
Associate of Arts - Fashion Design
New Era College
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