Fani Grouios
Oakleigh,VIC
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Seeking to transition into new field, leveraging skills developed in fast-paced medical office environment. Excel at managing patient interactions, scheduling, and administrative tasks with efficiency and professionalism. Dedicated to providing exceptional service and contributing to positive team dynamic in new role.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
25
25
years of professional experience
Work History
Medical Receptionist
ATG Access to Genome Medical Centre
01.2018 - 04.2024
- Managed administrative duties for the medical team, including scheduling patient appointments
- Assisted patients by explaining intake forms and answering inquiries
- Processed payments and handled patient records
- Maintained stock levels and ensured smooth operation of the clinic
- Answered phone calls, greeted visitors, and provided general administrative support
Teachers' Assistant
AXON
01.2013 - 01.2014
- Supported the lead teacher in classroom management
- Prepared materials and assisted in lesson planning
- Tutored students one-on-one or in groups
- Monitored student progress and took attendance
- Managed projects and supervised classroom activities
Babysitter
Mynanny.gr
01.2007 - 01.2012
- Supervised children, ensuring their safety and well-being
- Transported children to and from extracurricular activities
- Prepared simple meals and engaged children in games and activities
- Performed light housework and assisted with potty training
- Created a healthy and enjoyable environment for children
Administration Officer
Region of Central Macedonia
04.2003 - 12.2006
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
- Enhanced data security measures, conducted regular system backups to prevent data loss.
- Enhanced employee onboarding process, improving new hire satisfaction and reducing time to productivity.
- Optimized supply chain logistics for office supplies, avoiding stockouts and excess inventory.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
- Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
- Led transition to paperless office, reducing operational costs and environmental impact.
Telephone Operator
Telecommunications Organisation of Greece
01.2000 - 12.2002
- Demonstrated adaptability during peak hours or high-stress situations by remaining calm, focused, and efficient in handling multiple tasks simultaneously.
- Increased efficiency by adeptly using a multi-line telephone system while simultaneously logging call details into the database.
- Operated computers and fax machines to send and receive messages to customers and coworkers.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
Administration Officer
Hellenic Ministry of Macedonia and Thrace
06.1999 - 12.1999
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Created, prepared, and delivered reports to various departments.
- Proofread and edited documents for accuracy and grammar.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
Education
DoFoodSafety Certificate -
Victorian Government
01.2024
All About Allergens -
National Allergy Council
01.2024
Simple Budget Certificate -
01.2024
First Aid and CPR HLTAID 001 & HLTAID 009 -
01.2024
White Card -
01.2024
Shift Materials Safely Using Manual Handling Method (TLID0020) -
01.2024
Communicate in the Workplace (BSBCMM201) -
01.2024
Prepare to Work Safely in the Construction Industry (CPCCHWS1001) -
01.2024
Diploma of Computer Science -
ACTA Computer World
01.2007
Bachelor in Secretarial Administration - Secretary
IEK THERMIS
Greece01.2001
Skills
- Food Safety and Hygiene
- Customer Service
- Multitasking
- Team Collaboration
- Time Management
- Childcare
- Medical Administration
- Manual Handling
- Communication
- Problem Solving
Checks
- Working with Children Check
- Police Check
Languages
Greek
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Receptionist
ATG Access to Genome Medical Centre
01.2018 - 04.2024
Teachers' Assistant
AXON
01.2013 - 01.2014
Babysitter
Mynanny.gr
01.2007 - 01.2012
Administration Officer
Region of Central Macedonia
04.2003 - 12.2006
Telephone Operator
Telecommunications Organisation of Greece
01.2000 - 12.2002
Administration Officer
Hellenic Ministry of Macedonia and Thrace
06.1999 - 12.1999
DoFoodSafety Certificate -
Victorian Government
All About Allergens -
National Allergy Council
Simple Budget Certificate -
First Aid and CPR HLTAID 001 & HLTAID 009 -
White Card -
Shift Materials Safely Using Manual Handling Method (TLID0020) -
Communicate in the Workplace (BSBCMM201) -
Prepare to Work Safely in the Construction Industry (CPCCHWS1001) -
Diploma of Computer Science -
ACTA Computer World
Bachelor in Secretarial Administration - Secretary
IEK THERMIS
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