Faqeeha Amal
Summary
I am a passionate, driven, and professional young woman who thrives on delivering exceptional results within deadlines. With a strong commitment to excellence, I take pride in ensuring that every task is completed to perfection. My motivation and diligent work ethic enable me to consistently achieve high standards. I am a capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. I am safety-oriented and well-organised with solid experience coordinating with medication suppliers, prescribers and individuals to address issues. With a strong foundation in relationship-building, multitasking, and adaptability, I am poised to contribute positively to any team dynamic. I am eager to further refine my administrative and customer service expertise, ensuring continuous growth and excellence in this role.
Overview
4
4
years of professional experience
Work History
Dispensary Technician
Amcal Pharmacy
01.2022 - Current
- Entered and processed patients' prescriptions into internal system.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Proficiently operating an advanced medication robot, known as ROWA, which efficiently manages and stores the entire inventory of medications within the pharmacy.
- Efficiently categorising and organising all medications within the pharmacy dispensing area, ensuring accurate allocation and proper storage.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Managed opening and closing duties for pharmacy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Pharmacy Assistant
Amcal Pharmacy
02.2020 - Current
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Kept pharmacy counter and related areas clean, neat and organized.
- Received incoming supplies and stocked in correct locations.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Overall, gained valuable retail experience, showcasing my attention to detail, organisation, and ability to work in a fast-paced environment.
- Trained new pharmacy staff on computer system and drug management protocols.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Counting the floats and preparing the tills for the next day
Student Board Member
Australian Business And Community Network
01.2022 - 01.2023
- Participated in high-level discussions with board members consisting of the Heads of several companies as well as the CEO and Chairman of ABCN.
- Developed my communication, critical thinking, and problem-solving abilities.
- Thoroughly analysing the process of organising and conducting meetings, including the structure, format, and presentation of factual information and figures to substantiate statements.
Customer Service Cashier
Paradise Charcoal Chicken
10.2019 - 02.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
Education
No Degree - Higher School Certificate
Plumpton High School
Plumpton, NSW09.2020
Certificate III - Pathology
Adept Training
Harris Park, NSW 06.2022
Certificate II - Hospitality
Plumpton High School
Plumpton, NSW11.2020
Skills
- Patient Profiles
- Managing Prescription Refills
- Cash Register Operations
- Credit and Cash Transactions
- Staff Leadership
- Team player
- Committed to tasks at hand
- Confident
- Approachable
- Adaptive and fast-paced worker
Languages
Urdu
Professional Working
Punjabi
Professional Working
Timeline
Dispensary Technician
Amcal Pharmacy
01.2022 - Current
Student Board Member
Australian Business And Community Network
01.2022 - 01.2023
Pharmacy Assistant
Amcal Pharmacy
02.2020 - Current
Customer Service Cashier
Paradise Charcoal Chicken
10.2019 - 02.2020
No Degree - Higher School Certificate
Plumpton High School
Certificate III - Pathology
Adept Training
Certificate II - Hospitality
Plumpton High School
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