Faqeeha Amal
Summary
I am a passionate, driven, and professional young woman who thrives on delivering exceptional results within deadlines. With a strong commitment to excellence, I take pride in ensuring that every task is completed to perfection. My motivation and diligent work ethic enable me to consistently achieve high standards. I am a capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. I am safety-oriented and well-organised with solid experience coordinating with medication suppliers, prescribers and individuals to address issues. With a strong foundation in relationship-building, multitasking, and adaptability, I am poised to contribute positively to any team dynamic. I am eager to further refine my administrative and customer service expertise, ensuring continuous growth and excellence in this role.
Overview
4
4
years of professional experience
Work History
Dispensary Technician
Amcal Pharmacy
Emerton, NSW
01.2022 - Current
- Entered and processed patients' prescriptions into internal system.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Proficiently operating an advanced medication robot, known as ROWA, which efficiently manages and stores the entire inventory of medications within the pharmacy.
- Efficiently categorising and organising all medications within the pharmacy dispensing area, ensuring accurate allocation and proper storage.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Managed opening and closing duties for pharmacy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Pharmacy Assistant
Amcal Pharmacy
Emerton, NSW
02.2020 - Current
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Kept pharmacy counter and related areas clean, neat and organized.
- Received incoming supplies and stocked in correct locations.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Overall, gained valuable retail experience, showcasing my attention to detail, organisation, and ability to work in a fast-paced environment.
- Trained new pharmacy staff on computer system and drug management protocols.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Counting the floats and preparing the tills for the next day
Student Board Member
Australian Business And Community Network
North Sydney, NSW
01.2022 - 01.2023
- Participated in high-level discussions with board members consisting of the Heads of several companies as well as the CEO and Chairman of ABCN.
- Developed my communication, critical thinking, and problem-solving abilities.
- Thoroughly analysing the process of organising and conducting meetings, including the structure, format, and presentation of factual information and figures to substantiate statements.
Customer Service Cashier
Paradise Charcoal Chicken
Mount Druitt, NSW
10.2019 - 02.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
Education
No Degree - Higher School Certificate
Plumpton High School
Plumpton, NSW09.2020
Certificate III - Pathology
Adept Training
Harris Park, NSW 06.2022
Certificate II - Hospitality
Plumpton High School
Plumpton, NSW11.2020
Skills
- Patient Profiles
- Managing Prescription Refills
- Cash Register Operations
- Credit and Cash Transactions
- Staff Leadership
- Team player
- Committed to tasks at hand
- Confident
- Approachable
- Adaptive and fast-paced worker
Languages
Urdu
Professional Working
Punjabi
Professional Working
Timeline
Dispensary Technician
Amcal Pharmacy
01.2022 - Current
Student Board Member
Australian Business And Community Network
01.2022 - 01.2023
Pharmacy Assistant
Amcal Pharmacy
02.2020 - Current
Customer Service Cashier
Paradise Charcoal Chicken
10.2019 - 02.2020
No Degree - Higher School Certificate
Plumpton High School
Certificate III - Pathology
Adept Training
Certificate II - Hospitality
Plumpton High School