Faradilla Mohd Anwar
Summary
Experienced consultant in learning and capability development within the training and education industry, both internationally and in Australia. Demonstrated expertise in consulting, leading, managing, and delivering organizational development programs for diverse clients at various levels. Successfully executed programs and project management initiatives encompassing talent and succession planning, capability framework implementation, and workforce performance enhancement. Strong educational background in management psychology, finance, and international business. Experienced in delivering world-class training to staff at all levels by designing, planning and implementing quality courses. Knowledgeable about gathering requirements, preparing materials and assessing course success. Gifted in oral and written communication and key decision making. Driven to help companies and organizations transform organisational effectiveness and staff performance.
Overview
23
23
years of professional experience
Work History
Learning and Development Consultant
Federation University Australia
01.2023 - 02.2024
- Developed professional development catalogue 2023 for the staff by liaising with external subject matter experts, graphic designer and internal stakeholders.
- Coordinated, organised, and delivered professional development programs by collaborating with outsourced training facilitators to ensure smooth implementation of the training programs.
- Monitored and updated staff enrolments in the Learning Management System (LMS) as well as administered program materials and resources for participants prior to the program.
- Maximised participation rates by developing a communication/promotion strategy that proactively raises awareness and target groups across the university in addition to providing advice to meet the learning needs.
- Reviewed and catalogued the current suite of online mandatory and compliance modules to ensure the suitability of current requirements whilst optimising the quality of content.
- Updated compliance modules (terminology, resource links) to reflect current policy and procedural changes as well as meeting the current content requirements.
- Designed and developed a new compliance module called ‘Noise Safety Module' in collaboration with the Occupational, Health and Safety department to meet the critical needs of TAFE teachers and other relevant stakeholders.
- Provided advice, engaged training facilitators, and supported relevant stakeholders to coordinate and deliver training programs virtually and face-to-face mode of delivery.
- Reviewed learning contents and resources to align staff learning needs to meet strategic capability framework and performance planning.
- Worked collaboratively with LinkedIn Learning to develop learning pathways for the staff for on-demand learning resources.
- Prepared the Annual Professional Development evaluations report for the Director, People and Culture.
- Supported the Workday project team to conduct testing and review mandatory compliance modules contents for Workday learning platform before transitioning from the old LMS system to Workday.
- Met organizational objectives, strengthened teams and increased individual employee productivity by designing customised training courses.
- Evaluated program effectiveness, implementing improvements based on feedback and data analysis.
- Promoted knowledge sharing across departments, enabling cross-functional collaboration and innovation.
- Met organizational objectives, strengthened teams and increased individual employee productivity by designing customized training courses.
- Cultivated a culture of continuous learning through the promotion of growth mindset practices.
- Championed change management initiatives, guiding employees through transitions with effective communication strategies.
- Coached managers on performance management techniques to drive employee engagement and accountability.
- Managed budgets and resources effectively, ensuring cost-efficient delivery of high-quality training programs.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Analysed effectiveness of training programs at all levels and recommended updates.
Manager, Capability
Holmesglen Institute (Chadstone Campus)
11.2021 - 09.2022
- Designed and developed Workforce Capability Plan for the Institute aligned with its strategic plans and organisational needs for over 1000 staff.
- Designed, developed and delivered leadership programs for aspiring leaders as well as emerging leaders of more than 200 staff.
- Designed, organised and implemented the Annual Virtual Staff Conference, including outsourcing of external training providers, keynote speakers as well as internal trainers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- In collaboration with senior management and key stakeholders, establish organisational development directions, objectives and evaluation strategies.
- Consulted with the University Deans, Managers and Heads of Departments to develop targeted professional development programs and action plans.
- Collaborated with internal and external stakeholders to ensure learning initiatives remain responsive and relevant.
- Designed and implemented professional development leadership programs including Diversity, Equality and Inclusion content, align with the Institute Gender Equality Action Plan.
- Identified key capability gaps that need to be addressed to meet Institute strategic objectives.
- Coordinated logistical details of program delivery.
- Lead and manage the capability team.
- Review capability development programs to identify and rectify gaps to meet program objectives and required outcomes.
- Ensured that appropriate records of staff development activities are maintained in line with compliance and funding requirements.
- Ensured records of all staff qualifications are maintained on the Institute Learning Management System (LMS).
- Developed and reviewed mandatory modules for the LMS ensuring staff complete appropriate modules in accordance with required timelines.
- Organised and participated in the assessment of training programs.
- Ensured the effectiveness of program delivery and evaluation.
- Established and maintained links with key stakeholders to identify internal professional development opportunities.
- Researched the application of new and emerging technologies as part of teaching tools to inform strategic directions to the Management.
- Lead the implementation and maintenance of operational processes, guidelines, and procedures in managing the Workforce Capability Plan.
- Worked closely with cross-functional experts to ensure Plan objectives are met as well as driving programs of work to ensure delivery of overall strategies.
- Provided clear and transparent reports, briefs and any relevant documentation on the Workforce Capability Plan's progress and performance by addressing concerns and provided feedback from stakeholders.
- Developed professional development procedure in consultation with the Policy Committee and other internal stakeholders.
- Developed professional development calendar for the Institute in collaboration with the Information Technology Director and the Marketing as well as Media Services department using the LinkedIn Learning resources and knowledge management initiatives.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Organised professional development programs for staff, leading to improved performance and skill sets.
Peer Support Worker
Head to Help, Baw Baw, Warragul Specialist Centre
03.2021 - 08.2021
- Provided recovery focused, strength and empowerment-based support by working closely with a strong teamwork focus that includes Mental Health Nurses, AOD worker, Youth and Domestic Violence worker and Psychologists
- Provided quality and accountable services to the community including the use of client feedback systems
- Maintained all documentation, including client files, in an accurate, professional and timely manner
- Provided feedback and information to inform accurate, relevant, service provision within program guidelines
- Provided services to participants, carers, family members and friends to develop NDIS plans / applications, and continuity of support to develop and support implementation of short- and long-term goals that re-establish meaningful community
- Implemented, monitored and reported on progress and service quality improvement plans
- Participated in community engagement and networking to develop partnerships aimed at increasing opportunities for participants, carers, friends and families
- Participated and supported an integrated approach to health promotion activities designed to increase community understanding and acceptance of mental health issues
- Work collaboratively and autonomously on agreed tasks and have the capacity to make day to day decisions based on circumstances and with guidance from the care coordinator
- Effectively planned, organised and managed resources to achieve outcomes and priorities
- Ability to travel independently and in small teams to provide outreach services in rural and remote environments
- Provided high level of empathy and being non-judgemental in assessment of clients
- Provided High level of written and oral communication skills, particularly the ability to listen and question, as well as the ability to develop and maintain relationships
- Provided individualised peer support by providing relevant information and referral pathways for clients dealing with employment issues that affected their mental well-being
- Demonstrated experience and ability in working with external stakeholders in employment, training or social services to ensure coordinated support and effective collaboration
- Demonstrated ability to assess the needs of the clients who need support in their employment search or engagement with employment providers
- Supported long-term jobseekers to support them into sustainable employment through job placement referrals and support
- Work with jobseekers dealing with mental health issues to help identify their education and employment goals, provide guidance, develop their Learning Plan, and connect them with relevant service providers.
Business Consultant (Training & Human Capital Development)
Intellineeds Sdn Bhd (Kuala Lumpur, Malaysia)
01.2007 - 01.2018
- Developed and implemented organisational development, project management tasks and leadership change programs as well as maintained client relationships with secured clients in Malaysia
- Effectively managed project budgets, human resources involved in the projects and training program requirements for secured clients
- Conducted various project consultancies and advisories for clients from various industries including Banking and Education industries under Talent Development, Cultural Change, Leadership and Performance Management initiatives
- Demonstrated leadership, problem solving, negotiation and organising skills when organised a public leadership seminar called 'Signature Leadership Seminar" with international speakers from the Australian Institute of Management Western Australia (AIM WA) and local renowned public figures in Malaysia as local speakers for 250 external and internal participants attended the event
- Supported the International Director, AIM WA in capturing, communicating and sharing innovative ideas and practices
- Supported the International Director, AIM WA in monitoring and maintaining records of expenditure within the program, develop and maintain strong relationships within the AIM WA, and with a wide range of external stakeholders
- Supported the International Director AIM WA in ensuring that the program is aligned with client organisational goals and policies
- Developed leadership training materials and modules collaboratively with AIM WA International team and pool of trainers to meet the clients' organisational development project requirements
- Engaged and maintained client relationship professionally and was able to successfully secure great client relationships
- Worked closely with the AIM WA International Director in client management, training modules, content development, client meetings and preparation of client reports to the Management of AIM WA
- Executed project management strategies to achieve the Company's vision in creating market presence and product expansion
- Consulted and coached Managers and Senior Managers at a workplace on one-on-one intervention for leadership development and improvement in work performance
- Assessed Middle Managers using a Personality assessment tool called Trait for a local organization
- Provided advice and support to organisational leaders in relation to how they lead, engage and motivate their people
- Analysed training and development needs for individuals, teams and/or the whole organisation by designing and evaluating skills and delivered behavioural training programs
- Managed budget and finances of the company to ensure sustainable business and maintained long term client relationships.
Senior Officer
The Central Bank of Malaysia
01.2001 - 01.2005
- Corporate Communications Department (Secondment for Central Bank Governor's Special Project called 'Bank Negara Malaysia Customer Service Centre' (BNM LINK): Provided advisory service to walk-in public by attending to their enquiries and complaints related to financial matters under the purview of Bank Negara Malaysia, which includes providing information on regulatory aspects of banking, insurance, Small Medium Enterprises financing schemes, Islamic Banking and Foreign Exchange rules and administrations
- Assisted the Centre Manager in communicating customer feedback and issues to the respective regulatory departments as inputs for further development in policy formulation
- Reviewed the Procedure Manual by updating regularly of any changes in process workflow
- Analysed trends and provided recommendation for improvements to the Governor and Management Committee monthly
- Prepared daily report on statistics of walk-in customers and pertinent issues that could affect the efficiency of service delivery of the Customer Service Centre to the Director of Corporate Communications Department
- Insurance Regulation Department, Strategic Planning & Customer Service Bureau Unit: Researched and recommended strategic initiatives to propel and direct the progressive development of Insurance Industry under the Financial Sector Masterplan
- Drafted policy paper on recommendation to remove restrictions on opening of insurance branches, promote incentives for the growth of bancassurance and analyse progress of internet insurance by proposing measures to further improve the channel
- Drawn up returns on distribution channels and recommend strategies to enhance insurance penetration
- Studied current issues, trends and developments in areas, which cut across both the life and general insurance sectors and recommended appropriate policies to ensure continuing viability and development of the insurance industry
- Worked closely with the Insurance Associations and Bank Regulation Department of Bank Negara Malaysia in formulating training schemes for the unemployed graduates
- Assisted the Manager in the implementation of Anti-Money Laundering measures with respect to the insurance industry
- Drafted manual on processing applications for opening of branches received from the Insurance companies
- Responded to all complaints and enquiries received on insurance and insurance related matters within the stipulated time frame
- Monitored the operations of adjusters to ensure compliance with the provisions of the Insurance Act 1996 and its subsidiary legislation
- Reported to manager on status and trends of complaints received
- Provided input regarding trend and common issues of complaints in the industry to facilitate development of policies
- Assisted the Manager in following up with individual licensees on market conduct concerns as identified by the policy and customer service units to ensure fair and equitable treatment to the policy owners
- Assisted Project Manager in summarizing research materials and recommended solutions on how to facilitate the setting up of a Customer Service Centre
- Conducted benchmarking exercise on various financial institutions and corporate organizations to understudy the vision and strategy, business processes, human resource management, technology, infrastructure and environment, and operations of their contact centers
- Provided recommendations on training requirements for the staff at the Customer Service Centre to the Management Committee.
Education
Masters in Science in Management Psychology -
The University of Nottingham
Bachelor in Business Administration - Finance & International Business
The George Washington University
Certificate IV in Accounting & Bookkeeping -
Chisholm Institute Online
Accredited Mental Health First Aid -
Skills
- Demonstrated experience in designing and implementing leadership programs/projects focused on transformational leadership capability, stakeholder management and organisational development performance outcomes
- Demonstrated skills and experience working with complex, diverse and organic organisations
- Experienced in effectively leading and managing a team from diverse culture backgrounds and roles in the organisations
- Supported learning partners in delivery of latest organisational development and change management initiatives aligned to client's organisational goals and culture
- Demonstrated experience and ability in working with stakeholders in project initiatives, strategy, budget and process improvement to ensure coordinated support and effective collaboration
- Experienced in effectively planning, organising, and managing resources in order to achieve outcomes and priorities
- High level of written and oral communication skills, influencing and negotiation skills, ability to build rapport quickly with clients and stakeholders, highly organized and adaptable, strong customer service ethic with high credibility and integrity
- Demonstrated computer literacy and ability to learn new applications and systems quickly
- Experienced consultant in organisational development, performance and project management
Interests
Sports: Running, Tennis, Cycling, Swimming
Hobbies: Reading, Cooking, Baking
Timeline
Learning and Development Consultant
Federation University Australia
01.2023 - 02.2024
Manager, Capability
Holmesglen Institute (Chadstone Campus)
11.2021 - 09.2022
Peer Support Worker
Head to Help, Baw Baw, Warragul Specialist Centre
03.2021 - 08.2021
Business Consultant (Training & Human Capital Development)
Intellineeds Sdn Bhd (Kuala Lumpur, Malaysia)
01.2007 - 01.2018
Senior Officer
The Central Bank of Malaysia
01.2001 - 01.2005
Masters in Science in Management Psychology -
The University of Nottingham
Bachelor in Business Administration - Finance & International Business
The George Washington University
Certificate IV in Accounting & Bookkeeping -
Chisholm Institute Online
Accredited Mental Health First Aid -
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