Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
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FARAH AL-ROBAIEI

Summary

Dedicated professional with a strong background in patient scheduling, medical records management, and front-desk operations. Skilled in effective communication and organisational skills to enhance patient care and office efficiency. Deep knowledge of healthcare protocols with a proven track record of maintaining patient confidentiality and satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

MEDICAL RECEPTIONIST

Alexander Heights Family Practice
11.2023 - 04.2025
  • Answering phones, managing mail and patient files, obtaining insurance verifications, and maintaining a clean reception area. Key tasks involved scheduling appointments, assisting patients with paperwork, compiling medical reports, and implementing an efficient filing system. Additionally, the role required clear communication, translating medical terms for patients, and managing petty cash.

MEDICAL RECEPTIONIST

Morrison Road Medical Centre
02.2022 - 11.2023
  • Answering phones, scheduling appointments, handling patient files, and managing correspondence. Assisted with insurance verifications, maintain a clean reception area, and compiled medical reports. Acting as a liaison between patients and healthcare providers, answering phone calls, responding to inquiries, and directing messages appropriately. Handling billing processes, collecting payments, and managing financial transactions with patients.

MEDICAL RECEPTIONIST

Rudloc Medical & dental centre
12.2019 - 02.2022
  • Scheduled patient appointments, maintained medical records, and verified insurance details. Efficiently managed a multi-line phone system and handled all incoming and outgoing mail. Collected patient payments, recorded transactions accurately, and provided receipts. Ensured a clean reception area and coordinated with clinical nurses for patient assessments like blood pressure and weight. When new patients arrived, I explained our procedures, triaged them by taking detailed medical histories and vital signs, and updated their personal and financial information to maintain accurate records.

ASSISTANT IN NURSING

Healthcare Australia
01.2018 - 09.2023
  • Focused on implementing therapy plans specifically designed for individuals with dementia and behavioural issues. Assisted with rehabilitation exercises and ensure proper medication delivery while also managing inventory. Providing support to patients is a priority, including helping them with mobility, communication, and personal care needs. Trained in safe lifting and movement techniques to ensure patient safety. Additionally, I monitored patients' health, offering technical support to nursing and midwifery staff as needed. Building strong relationships with patients through effective communication and empathy is central to my approach, as it fosters a supportive environment for their care.

Education

CERT III - INDIVIDUAL SUPPORT AGEING

North Metropolitan Tafe

CERT III - BUSINESS ADMINISTRATION

North Metropolitan TAFE, WA

Skills

  • Interpreting skills
  • Numeracy skills
  • Microsoft Word
  • Excel
  • PowerPoint
  • Eidetic memory
  • Pracsoft
  • Best Practice
  • Attention to detail
  • Multitasking capacity
  • Medical knowledge
  • Literacy skills
  • Interpersonal skills
  • Calm under stress
  • Basic life support
  • Medical terminology
  • Telephone etiquette
  • Front desk operations

Certification

  • Manual handling
  • Principles of infection prevention & control
  • Hand hygiene
  • Transporting Blood
  • Indigenous cultural awareness
  • NDIS compliance
  • Working with children check
  • Basic life support/First aid
  • Police Clearance
  • Criminal Clearance

LANGUAGES

English, Bilingual or Proficient (C2)
Arabic, Bilingual or Proficient (C2)
Japanese, Intermediate (B1)

Timeline

MEDICAL RECEPTIONIST

Alexander Heights Family Practice
11.2023 - 04.2025

MEDICAL RECEPTIONIST

Morrison Road Medical Centre
02.2022 - 11.2023

MEDICAL RECEPTIONIST

Rudloc Medical & dental centre
12.2019 - 02.2022

ASSISTANT IN NURSING

Healthcare Australia
01.2018 - 09.2023

CERT III - BUSINESS ADMINISTRATION

North Metropolitan TAFE, WA

CERT III - INDIVIDUAL SUPPORT AGEING

North Metropolitan Tafe

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FARAH AL-ROBAIEI