Farah Anjum
Tullamarine,Victoria
Summary
Hard-working professional with experience in consultative sales, customer loyalty, and contract negotiation & management. Frequently praised as proactive by peers, I can be relied upon to help your team achieve its goals. Highly accomplished and results-driven individual executes and leads successful marketing campaigns. Proven track record in driving revenue growth through innovative marketing strategies and content creation. Expert in managing high-level projects, developing digital marketing strategies, and building meaningful relationships with clients. Passionate about creating an impactful and memorable connection with customers through engaging campaigns.
Overview
1
1
Language
1
1
Certification
4
4
years of professional experience
Work History
Senior Sales Assistant (third in Charge)
Valleygirl
06.2025 - Current
- Managed customer transactions efficiently, ensuring accuracy and prompt service.
- Assisted in visual merchandising to enhance store presentation and attract customers.
- Trained new sales associates on product knowledge and customer engagement techniques.
- Provided accurate product information and recommendations, increasing customer satisfaction.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
Staff Trainer
Nando's
12.2023 - 02.2026
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction
- Coordinated with other crew members to complete assigned tasks quickly and effectively
- Cross-trained in multiple positions within the store as needed
- Handled customer complaints in a professional and courteous manner
- Demonstrated excellent communication skills when dealing with customer inquiries and complaints
- Placed orders into POS systems and handled cash and credit.
- Completed all store opening and closing procedures
- Restocked shelves with merchandise throughout shift
- Followed health department regulations for handling food products properly
- Followed all safety and security procedures to reduce risks
- Prepared food items following established recipes and safety guidelines
- Adhered to company policies and procedures while completing daily tasks.
Kitchen Hand
Qantas Airways
11.2023 - 12.2023
- Maintained a clean and safe work environment by adhering to sanitation protocols and safety guidelines
- Washed dishes, glassware, and flatware by hand or with industrial dishwasher
- Displayed excellent teamwork skills while working with other kitchen staff members to complete tasks efficiently
- Followed all health and safety regulations for the kitchen and ensured a clean and sanitary work environment
- Cleaned kitchen floors by regularly sweeping, mopping and removing spills
- Washed, peeled, and cut fruit and vegetables to prepare for cooking or serving
- Performed food preparation tasks such as chopping vegetables, portioning meals and making sauces
- Helped with setting up and breaking down of the kitchen each day
- Placed clean dishes, utensils, and cooking equipment in storage areas
- Cleaned up spills promptly to prevent accidents or injuries
- Followed standard procedures for proper food handling, sanitation, safety and security to comply with health regulations.
Crew Member
MacDonald's
07.2023 - 11.2023
- Placed orders into POS systems and handled cash and credit transactions
- Maintained an organized work area to ensure efficient operations
- Demonstrated excellent communication skills when dealing with customer inquiries and complaints
- Provided exceptional customer service by anticipating customer needs and responding promptly to their requests or concerns
- Coordinated with other crew members to complete assigned tasks quickly and effectively.
Customer Service Cashier
Angie's kebab and burger bar
01.2023 - 03.2023
- Managed customer accounts and kept accurate records of customer transactions
- Maintained high standards of customer service during high-volume, fast-paced operations
- Assisted customers with product selection, inquiries, and order customization requests
- Recommended, selected and helped locate merchandise based on customer needs and desires
- Monitored and maintained inventory levels to ensure adequate stock.
- Performed store opening and closing duties as required.
Brand Executive
White Horse pharmaceutical company
07.2022 - 12.2022
- Executed digital marketing strategies to drive brand awareness
- Conducted economic or commercial surveys to identify potential markets for products or services
- Initiated market research studies, and analyzed findings
- Compiled lists describing product and service offerings
- Developed market-specific merchandising and promotional strategies to expand market share
- Compiled lists to describe product or service offerings.
Education
Bachelor of Pharmacy - Pharmacy
East West University
Dhaka04.2020
Skills
- Team Collaboration
- Safety Awareness
- Promotional Materials Coordination
- Microsoft Office
- Public Relations
- Maintaining Clean Work Areas
- Promotions Programs
Certification
RSA
Languages
Bengali
Native or Bilingual
Timeline
Senior Sales Assistant (third in Charge)
Valleygirl
06.2025 - Current
Staff Trainer
Nando's
12.2023 - 02.2026
Kitchen Hand
Qantas Airways
11.2023 - 12.2023
Crew Member
MacDonald's
07.2023 - 11.2023
Customer Service Cashier
Angie's kebab and burger bar
01.2023 - 03.2023
Brand Executive
White Horse pharmaceutical company
07.2022 - 12.2022
Bachelor of Pharmacy - Pharmacy
East West University