Farah Naz Ali
Melbourne ,Victoria
Summary
Results-driven professional sales expert with a proven track record of driving revenue and cultivating strong client relationships. Strategic planning, negotiation, and team leadership are key strengths that consistently enable achievement of sales targets. Recognized for adaptability, effective communication skills, and a results-focused approach that enhances team collaboration and ensures high levels of client satisfaction. Dedicated to seamlessly aligning with evolving business needs through reliability and a proactive mindset.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Sales Professional
David Jones
09.2017 - Current
- Identified areas for improvement within existing sales processes, recommending changes that led to increased efficiency levels by 70%.
- Implemented data-driven approaches to improve targeting accuracy and optimize lead generation efforts.
- Developed strong customer rapport for improved satisfaction, resulting in increased repeat business.
- Manage and resolve customer issues quickly and efficiently, maintaining a positive brand reputation.
- Participate in meetings and collaborations with marketing and inventory teams to boost promotions.
Customer Service/Front House Co-Ordinator
Oporto
08.2013 - 09.2016
- Maintained clean and organized restaurant to comply with hygiene and health regulations for over 200 customers each day.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards making it 100% safe for staff and customers.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
Receptionist
Indian Beauty Secrets
02.2013 - 06.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance for over 100 customers each day.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Bachelor of Arts -
Karachi University
Pakistan 01.2008
Skills
- Negotiation expertise
- Sales presentations
- Solution selling
- Sales process optimization
- Sales training
- Problem-solving skills
- File organization
- Listening skills
- Cash handling
- Scheduling appointments
- Billing and invoicing
- Reception duties
Personality Traits
- Ability to work in a team efficiently
- Hardworking
- Always has a positive approach towards solving problems
- Ability to build positive relationships with people
- Attentive to detail
- Able to work in a fast-paced environment
- Excellent oral and written communication skills
- Well organized
Certification
- First Aid certified
- Attended safety and security sessions
- RSA
Extracurricular Activities
Volunteer in Operation Theatre, Aga Khan Hospital, Maintaining log sheets of staff, Typing notes for nurses quickly and accurately, Attending to phone calls at the reception, Providing information to patients visitors
Hobbies and Interests
- Interacting and socialising with people
- Reading
- Participating in physical activities
- Passion for music, languages and experiencing different cultures
Languages
Hindi
Full Professional
Urdu
Native or Bilingual
English
Full Professional
Interests
- Fashion and Style
- I enjoy helping others and giving back to the community
- Watching Movies and TV Shows
- Reading
Timeline
Senior Sales Professional
David Jones
09.2017 - Current
Customer Service/Front House Co-Ordinator
Oporto
08.2013 - 09.2016
Receptionist
Indian Beauty Secrets
02.2013 - 06.2013
Bachelor of Arts -
Karachi University
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