Summary
Work History
Education
Skills
Languages
Timeline
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Farah Tasnim

Salisbury North,Australia

Summary

Motivated individual with previous expertise in customer service and sales, specially specializing on handling financial section. Skilled at developing customer relationships and understanding their demands. Strong communication, interpersonal, and analytical abilities. Proven capacity to quickly adapt to new circumstances. Eager to contribute to team success and improve professionally. Brings a positive attitude and a commitment to continuous learning.

Work History

Cashier

Snack Shack
Dhaka, Bangladesh
  • Boosted sales revenue by identifying customer needs and recommending suitable products or services.
  • Increased customer satisfaction by effectively resolving complex issues.
  • Handled high call volumes with timely responses and resolutions.
  • Supported colleagues during peak times and shared workload.
  • Contributed to a positive team culture and motivation.
  • Managed front-of-house solo during peak lunch rush, processing 90+ transactions in 60 minutes while maintaining accuracy.
  • Introduced a FIFO colour-tag system that cut product waste by ten percent and saved Aud 400 per month.
  • Approved an on-the-spot refund and voucher for a delayed catering order, retaining the corporate client and securing a Aud 1200 follow-up booking.

Social Media Manager

Baking Maison
Dhaka, Bangladesh
  • Collaborated with team members to ensure consistent service delivery.
  • Contributed to sales growth by upselling based on customer needs.
  • Implemented rewards programs to encourage repeat business.
  • Developed personalized support strategies for high-priority clients.
  • Coordinated with kitchen and delivery drivers via group chat to clear a backlog of 40 pending orders 15 minutes ahead of SLA.

Customer service Sales Executive

Shwapno
Dhaka, Bangladesh
  • Excellent verbal and written communication.
  • Strong interpersonal and customer service skills.
  • Conflict resolution and complaint handling.
  • Inventory management and stock replenishment.
  • Multitasking and time management.
  • Excellent team work and creating a healthy work environment.

Education

Bachelor Of Computer Science & Engineering - Computer And Information Sciences

American International University Bangladesh
Dhaka , Bangladesh
03.2023

Skills

  • Customer Needs Analysis
  • Excellent Communication
  • Time Management
  • Active Listening
  • Teamwork and Collaboration
  • Multitasking
  • Stock Management
  • Decision-Making
  • Complaint Resolution

Languages

Bengali – Native or Bilingual
English – Native or Bilingual
Hindi - Native or Bilingual

Timeline

Cashier

Snack Shack

Social Media Manager

Baking Maison

Customer service Sales Executive

Shwapno

Bachelor Of Computer Science & Engineering - Computer And Information Sciences

American International University Bangladesh

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Farah Tasnim