Faran Eshraghi
Claremont,WA
Summary
I am a high energy, with an expertise in IT Support, diagnosing computer problems quickly and accurately, and successful at resolving the IT problems. Motivated professional with more than 20 years as a IT Manager in IT Support, computer installation, repair, maintenance and sales working both for small and large scale companies as well as being self-employed.
Specialize in all brands and all issues (Hardware and Software).
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation. Veteran IT manager with 20 years leading organizational technology strategy.
Adept and knowledgeable at installing and maintaining hardware, software and networking updates. Trains and oversees dedicated tech team to provide maintenance, troubleshooting and IT support. Drafts organizational policy to define standards for technology oversight and use.
Overview
27
27
years of professional experience
Work History
IT Manager
OTIYS Tech
01.2016 - Current
- Installation and update of software for computers,
- Tablets and Printers
- Repair and installation of hardware issues
- General computer issues
- Mobile phones hardware and software issues
- Repair and installation of Apple products
- Professional electronic products hardware soldering
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Oversaw IT department operations and training.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Supported phone, photocopier, fax machine and other physical equipment.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Oversaw daily performance of computer systems and immediately responded to resolve issues to keep network up and running.
- Closely collaborated with project members to identify and quickly address problems.
- Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
- Built, customized and repaired technology based on staff requests.
- Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.
- Maintained camera and physical security systems.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Communicated regularly with customers concerning data exchange and technology integration.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development and implementation.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
- Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with company growth.
- Strong and wide connection of suppliers to provide required parts and supply to fix Computers.
Computer Technician
Geekmobile Company
01.2015 - 09.2016
- Installation and update of software for computers,
- Tablets and Printers
- Repair and installation of hardware issues
- General computer issues
- Mobile phones hardware and software issues
- Repair and installation of Apple products
- Professional electronic products hardware soldering
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Linked computers to network and peripheral equipment.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Backed up company data on regular basis, successfully recovering critical information after malware attacks.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Analyzed Hardware and Software issues to identify troubleshooting methods needed for quick remediation.
- Maintained electronic record integrity by verifying implementation of internal quality standards and external regulations.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Trained customer employees and managers on machine use and maintenance.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Performed maintenance duties and safely handled chemicals and solutions.
- Evaluated systems according to predetermined checklist and noted issues.
- Adjusted original installation plan and reviewed installations for compliance with local codes and good operating practices.
Lead Technician Repairer
Gadgets Master
Subiaco, WA
01.2014 - 01.2015
- Gadgets Master Company
- Installation and update of software for computers and
- Smart-phones
- Repair and installation of hardware issues
- General computer issues
- Mobile phones hardware and software issues
- Repair and installation of Apple products
- Professional electronic products hardware soldering
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used coordination and planning skills to achieve results according to schedule.
Lead Technician Repairer
Fulldestek, T & T
Kayseri, Turkey
01.2012 - 01.2013
- Installation and update of software
- Repair and installation of hardware issues
- General computer issues
- GPU Reballing Job and Chipset replacement by VGA machine
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Linked computers to network and peripheral equipment.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Backed up company data on regular basis, successfully recovering critical information after malware attacks.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Maintained electronic record integrity by verifying implementation of internal quality standards and external regulations.
- Executed technology implementation projects, minimizing downtimes and business disruptions.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Demonstrated increased knowledge of company products and equipment.
- Performed maintenance duties and safely handled chemicals and solutions.
- Trained customer employees and managers on machine use and maintenance.
Lead Technician Repairer
Ozce Bilgisayar Company
Kayseri, Turkey
01.2011 - 01.2012
- Surveillance System Planning (Camera and Alarm)
- Assemble and install security surveillance systems (Security Camera and Alarm System)
- Installation and update of software
- Repair and installation of hardware issues
- General computer issues (hardware and software)
- Vehicles security and sound systems installation
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
- Maintained electronic record integrity by verifying implementation of internal quality standards and external regulations.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Documented all changes and actions in computer-based tracking system.
- Trained customer employees and managers on machine use and maintenance.
- Performed maintenance duties and safely handled chemicals and solutions.
- Facilitated maintenance team training procedures to align with company standards.
- Adjusted original installation plan and reviewed installations for compliance with local codes and good operating practices.
Director
Eshragh Karkia Company
Gorgan
01.2003 - 01.2011
- Manage and mentor employees
- Meet Sales targets
- Identify potential clients through targeted prospecting, cold calling and networking
- Recommend new product ideas to marketing team based on client needs
- Develop and maintain client relationships by personally contacting each client monthly
- Address client grievances with management, and recommend solutions
- Create purchase order numbers and electronic sales forms for efficient order processing
- Meet monthly with account management team to develop strategies and improve processes.
- Hired and directed teams to achieve daily and long-term operations and business goals.
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Delegated assignments based on plans, project needs and knowledge of individual team members.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Provided documentation of processes to comply with regulations and company policies.
- Developed impactful and strategic partnerships with clients to drive business development.
- Established performance goals for each department and provided feedback on methods for reaching those milestones.
- Directed staff and managed annual capital budget.
- Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
- Focused teams on developing innovative and cutting-edge approaches with effective resource allocation and strategic planning.
- Trained and managed team of developers and discussed issues to provide resolution and apply best practices.
- Worked with team leaders to arrange schedules based on production requirements and available resources.
- Analyzed business needs while soliciting customer feedback for process improvements.
- Assisted with creation of marketing strategy and advertising initiatives used to promote company to community members.
- Tasked to turn around low-growth operation by solidifying workflow processes, strengthening client relationships and improving communications supporting client advocacy.
- Assessed final products to check quality and consistency with creative vision.
- Leveraged marketplace trends to create solutions and refine business strategies.
- Directed work of key team members to create cutting-edge cinematography work.
- Developed processes and procedures for studio and location productions.
- Confirmed company documentation met ISO requirements and day-to-day operations followed documentation.
Sales Consultant
Eshraghi Company
Gorgan, Iran
01.1995 - 01.2003
- Exceeded sales objectives by at least 15-20% every year
- Provide focused solutions based on clients 'targeted customer base
- Manage 8 major retail chain accounts, accounting for 70% of monthly sales
- Identify potential clients through targeted prospecting, cold calling and networking
- Recommend new product ideas to marketing team based on client needs
- Develop and maintain client relationships by personally contacting each client monthly
- Address client grievances with management, and recommend solutions
- Create purchase order numbers and electronic sales forms for efficient order processing
- Meet monthly with account management team to develop strategies and improve processes.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Followed up with existing customers to provide additional support and address concerns.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
- Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Retained consistent client base by conducting market research to develop brand strategy.
- Oversaw daily outbound calls to identify services that address primary needs.
- Supported clients with business analysis, documentation and data modeling.
- Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.
- Checked client organization and agreements with company priorities through automating content management systems.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging
- Supported clients with business analysis, documentation and data modeling
Education
Social Media Advertising -
Global Online Training
Perth, WA09.2020
Paragon Corporate Training Certificate II of Security Officer and Crowd control Certificate of First Aid -
Paragon Corporate Training
Perth, WA2015
Computer Hardware Repair -
T & T Bilgisayar
Kayseri, Turkey2012
Milli Egitim -
TC Milli Egitim
Kayseri, Turkey2012
International Computer Driving License (ICDL) Syllabus version 5.0 -
International ICDL
Tehran, Iran2010
Daneshvaran -
Tosea Golestan Training
Gorgan, Iran2010
Company Modern Techniques of Sales Increase -
Shahid Beheshti High School
Gorgan, Iran2002
High School Diploma -
Beheshti High School
Gorgan, Iran2000
Skills
- Computing and Strong IT support skills
- Expert in Hardware and Software repair
- Analytical Problem Solving skills
- Organization and Time Management Skills
- Managed competing demands and priorities of customers and employers
- Demonstrated ability to manage and evaluate
- Self-Motivated
- Flexible and Adaptable
- Multitasking Abilities
- Active Listening
- Excellent Communication
- Teamwork and Collaboration
- Planning and Coordination
- Organization and Time Management
Timeline
IT Manager
OTIYS Tech
01.2016 - Current
Computer Technician
Geekmobile Company
01.2015 - 09.2016
Lead Technician Repairer
Gadgets Master
01.2014 - 01.2015
Lead Technician Repairer
Fulldestek, T & T
01.2012 - 01.2013
Lead Technician Repairer
Ozce Bilgisayar Company
01.2011 - 01.2012
Director
Eshragh Karkia Company
01.2003 - 01.2011
Sales Consultant
Eshraghi Company
01.1995 - 01.2003
Social Media Advertising -
Global Online Training
Paragon Corporate Training Certificate II of Security Officer and Crowd control Certificate of First Aid -
Paragon Corporate Training
Computer Hardware Repair -
T & T Bilgisayar
Milli Egitim -
TC Milli Egitim
International Computer Driving License (ICDL) Syllabus version 5.0 -
International ICDL
Daneshvaran -
Tosea Golestan Training
Company Modern Techniques of Sales Increase -
Shahid Beheshti High School
High School Diploma -
Beheshti High School
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