Faranaz Saleh-Zada
Ringwood East
Summary
Diligent [Desired Position] with solid background as Pharmacy Technician. Demonstrated ability to assist pharmacists in preparing medications and managing inventory efficiently. Proven track record of maintaining precise records and ensuring compliance with regulations.
Overview
19
19
years of professional experience
Work History
Pharmacy Technician
Chemist Warehouse
09.2013 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labelling, and packaging.
- Calculated dosages, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Increased overall pharmacy productivity by restocking supplies, organising shelves, and maintaining cleanliness according to standards.
Sales Assistant Print & Copy
Officeworks
08.2019 - 06.2021
- Supported sales team by organizing product displays, enhancing visibility.
- Improved customer engagement by assisting clients with product selection.
- Assisted in managing inventory for maintaining optimal stock levels.
- Enhanced sales opportunities with effective communication and product knowledge.
- Achieved high customer satisfaction, consistently providing reliable service.
- Assisted customers with prompt and polite support in-person and via telephone.
Chiropractor Assistant
Yarra Valley Innate Chiropractic
12.2015 - 03.2016
- Conducted initial patient intake interviews, gathering essential medical history information for chiropractor review.
- Provided exceptional customer service, resulting in increased patient satisfaction and retention rates.
- Streamlined office operations for improved efficiency by maintaining accurate patient records and scheduling appointments.
- Developed strong rapport with patients through empathetic communication, fostering a supportive atmosphere within the clinic.
- Ensured a clean and sanitary environment by implementing strict hygiene protocols and maintaining equipment cleanliness.
- Established efficient billing practices that minimized errors and expedited payment collection from insurance providers or patients directly.
Shift Manager
The Coffee Club
01.2006 - 08.2013
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Sales Officer
Natural Sleep
12.2010 - 06.2011
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about [Product or Service].
- Boosted sales performance by identifying and targeting high-potential leads.
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Participated in regional sales meetings, sharing insights with colleagues and fostering teamwork across departments.
Sales Assistant
Ufi Mart
07.2006 - 02.2007
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support via telephone.
Education
Bachelor of Criminal Justice And Crimnology - Bachelor of Criminal Justice And Criminology
Swinburne University of Technology
Online12-2027
Diploma - Diploma of Justice
Swinburne TAFE
Hawthorn, VIC03-2022
Certificate IV - Community Pharmacy
Chisholm Institute
Dandenong, VIC08-2015
Certificate III - Community Pharmacy
Chisholm Institute
Dandenong, VIC10-2011
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
Languages
Dari
Full Professional
Hindi
Limited Working
English
Full Professional
Persian
Limited Working
Punjabi
Elementary
Urdu
Professional Working
Timeline
Sales Assistant Print & Copy
Officeworks
08.2019 - 06.2021
Chiropractor Assistant
Yarra Valley Innate Chiropractic
12.2015 - 03.2016
Pharmacy Technician
Chemist Warehouse
09.2013 - Current
Sales Officer
Natural Sleep
12.2010 - 06.2011
Sales Assistant
Ufi Mart
07.2006 - 02.2007
Shift Manager
The Coffee Club
01.2006 - 08.2013
Bachelor of Criminal Justice And Crimnology - Bachelor of Criminal Justice And Criminology
Swinburne University of Technology
Diploma - Diploma of Justice
Swinburne TAFE
Certificate IV - Community Pharmacy
Chisholm Institute
Certificate III - Community Pharmacy
Chisholm Institute
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