Faraz Faisal
McKinnon,VIC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Quicklicence
11.2022 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Junior Retail Assistant
Sportsco
08.2021 - 11.2022
- Boosted customer satisfaction by providing tailored product recommendations and excellent service.
- Assisted in visual merchandising, creating eye-catching displays that increased store traffic.
- Managed inventory, ensuring optimal stock levels and minimal product wastage.
Education
High School Diploma -
McKinnon Secondary College
McKinnon, VIC11.2023
Skills
- Scheduling
- Consultative Sales
- Account updating
- Data Entry
- Service Upselling
- Critical Thinking
- Payment Processing
- Problem-solving abilities
- Customer Service
Timeline
Customer Service Representative
Quicklicence
11.2022 - 12.2023
Junior Retail Assistant
Sportsco
08.2021 - 11.2022
High School Diploma -
McKinnon Secondary College
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