Faraz Mahmood
Martin,WA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
25
25
years of professional experience
Work History
Sales Representative
ABC Blinds & Awnings
10.2021 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Generated new leads through networking and attending industry events.
- Negotiated contracts with clients and developed relationships with key personnel.
- Developed and delivered engaging sales presentations to convey product benefits.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Blind Installer
ABC Blinds & Awnings
08.2007 - 09.2021
- Took lead of installation of more technically-advanced or demanding building products.
- Followed manufacturer directions and warranty requirements when installing products.
- Used measuring tapes, calipers and handheld power tools to complete installation according to correct specifications.
- Followed instructions from field supervisor regarding installation of materials.
- Attended training to learn new technology of building materials and installation methods as required by location management.
- Trained entry-level technicians on proper installation techniques and methods.
- Performed preventive maintenance on equipment and reported malfunctions to field supervisor.
- Tracked time and materials as required for each installation project.
- Worked with other installers to install products as assigned.
- Retained awareness of work environment critical to task at hand to produce error- and damage-free results.
- Assisted with post-construction cleanup and maintenance.
- Loaded and carried materials to facilitate transport at construction sites.
- Followed industry regulations and local building codes.
- Provided excellent customer service and answered questions related to project timelines and costs.
- Prepared and applied construction materials to build structures or fill gaps.
- Developed safe and efficient workflows for construction projects.
- Inspected completed projects to meet customer expectations.
- Utilized equipment to break old forms and structures.
- Conducted quality control of materials used in construction.
- Trained and supervised team of construction workers.
- Smoothed and leveled new concrete or other materials.
- Maintained relationships with local suppliers for cost-effective materials.
- Coordinated with subcontractors and other stakeholders to complete projects on time.
Blind Installer
Accent Blinds
12.2006 - 07.2007
- Took lead of installation of more technically-advanced or demanding building products.
- Followed manufacturer directions and warranty requirements when installing products.
- Used measuring tapes, calipers and handheld power tools to complete installation according to correct specifications.
- Followed instructions from field supervisor regarding installation of materials.
- Attended training to learn new technology of building materials and installation methods as required by location management.
- Trained entry-level technicians on proper installation techniques and methods.
- Performed preventive maintenance on equipment and reported malfunctions to field supervisor.
- Tracked time and materials as required for each installation project.
- Worked with other installers to install products as assigned.
- Retained awareness of work environment critical to task at hand to produce error- and damage-free results.
- Assisted with post-construction cleanup and maintenance.
- Loaded and carried materials to facilitate transport at construction sites.
- Followed industry regulations and local building codes.
- Provided excellent customer service and answered questions related to project timelines and costs.
- Prepared and applied construction materials to build structures or fill gaps.
- Inspected completed projects to meet customer expectations.
- Trained and supervised team of construction workers.
- Smoothed and leveled new concrete or other materials.
- Maintained relationships with local suppliers for cost-effective materials.
Storekeeper
ZF Transmissions
06.2006 - 12.2006
- Received product shipments and organized in stockroom storage area.
- Documented shipping and receiving records to confirm receipt of orders.
- Kept sales receipts and maintained accounting records.
- Received, merchandised and arranged all shop items for visual display.
- Filled orders by gathering merchandise specified in requisitions.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Stocked storerooms and adjusted minimum and maximum par levels in automated inventory system.
- Ordered goods from various vendors to maintain store merchandise levels.
- Operated forklifts and hand trucks to restock department supply locations.
Data Entry Operator
Penguin Books
08.2005 - 05.2006
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records and chronologies of entry activities.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent duplication or data degradation.
- Verified data files prior to entry to maintain high data accuracy.
- Produced monthly reports with advanced Excel spreadsheet functions.
- Sent completed entries for evaluation and final approval.
Professional Taxi Driver
Auckland CO-OP Taxis LTD
08.2000 - 08.2005
- Arrived on time to customer appointments.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Upheld high standards of cleanliness, sanitation, and service.
- Maintained log of daily trips to keep accurate records of fares and destinations.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Accepted payments and provided receipts for fares to keep accurate records of transactions.
- Communicated frequently with dispatch to obtain new pickup information and share delays or other important details.
- Managed preventive maintenance on vehicle to maintain optimal condition.
- Obtained fares from passengers, issued change and secured cash from theft.
Quality Control Inspector
Golf Rubber
03.1999 - 11.2000
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
Machine Operator
Gensen Plastics
07.1998 - 02.1999
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
Education
No Degree - Certificate Of Computer Science
Pakistan Institute Of Computer Sciences
Punjab Pakistan03.1995
No Degree - High School
Government College Jhelum
Punjab Pakistan03.1996
No Degree - Certificate In Disability Services
Auckland Health Services
Auckland1998
Bachelor of Arts - Computer
Messey University New Zealand
Albany Campus03.2003
Advanced Diploma - Construction Management
Unitec Auckland New Zealand
Mount Albert11.2014
Skills
- Proposal Development
- Customer Retention
- Records Management
- Revenue Generation
- Sales Development
- Customer Service
- Sales Closing
- Customer Needs Assessment
- Client Service
- Sales Consultation
- Staff Training
- Relationship Building
- Product Merchandising
- Sales Expertise
- Product and Service Knowledge
- Interpersonal Communication Skills
- Product and Service Sales
Languages
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
English
Full Professional
Timeline
Sales Representative
ABC Blinds & Awnings
10.2021 - Current
Blind Installer
ABC Blinds & Awnings
08.2007 - 09.2021
Blind Installer
Accent Blinds
12.2006 - 07.2007
Storekeeper
ZF Transmissions
06.2006 - 12.2006
Data Entry Operator
Penguin Books
08.2005 - 05.2006
Professional Taxi Driver
Auckland CO-OP Taxis LTD
08.2000 - 08.2005
Quality Control Inspector
Golf Rubber
03.1999 - 11.2000
Machine Operator
Gensen Plastics
07.1998 - 02.1999
No Degree - Certificate Of Computer Science
Pakistan Institute Of Computer Sciences
No Degree - High School
Government College Jhelum
No Degree - Certificate In Disability Services
Auckland Health Services
Bachelor of Arts - Computer
Messey University New Zealand
Advanced Diploma - Construction Management
Unitec Auckland New Zealand
Similar Profiles
Johnathan WallisJohnathan Wallis
Production Manager/ General Manager at Half Price Shutters Blinds AwningsProduction Manager/ General Manager at Half Price Shutters Blinds Awnings
Liam PluckLiam Pluck
Installer at Western Screens Blinds & AwningsInstaller at Western Screens Blinds & Awnings
Tenelle HerbertTenelle Herbert
Leader, Procurement and Recruitment, Health and Safety at BETTA BLINDS AND AWNINGSLeader, Procurement and Recruitment, Health and Safety at BETTA BLINDS AND AWNINGS