Fareha Abha
Executive Support Officer
Sydney,NSW
Summary
I am a results-driven professional known for combining strategic insight with operational efficiency to deliver high-impact projects and executive support. With a reputation for reliability, adaptability, and collaboration, I excel in managing complex programs, aligning stakeholders, and fostering innovation. My background in executive operations, cybersecurity, and digital transformation equips me to bridge strategy with execution, ensuring seamless operations and successful project outcomes. I thrive in challenging environments, turning goals into reality through structured processes, thoughtful communication, and continuous improvement.
Overview
11
11
years of professional experience
Work History
EXECUTIVE SUPPORT OFFICER (SUBSTANTIVE ROLE)
DIGITAL NSW
07.2021 - Current
- Produced reports and presentations, synthesizing complex data into actionable insights for executive decision-making
- Conducted research and analysis to identify trends, risks, and opportunities, informing strategic initiatives and process improvements
- Managed administrative tasks including expense reporting, procurement, and document management
- Provided comprehensive project support, overseeing timelines, budgets, and deliverables for multiple high-priority projects
- Implemented streamlined reporting processes to enhance transparency and efficiency in project monitoring and evaluation
- Developed and maintained detailed project documentation, ensuring accuracy and compliance with organizational standards
- Facilitated communication between project teams, stakeholders, and senior management to ensure alignment with project objectives
- Prepared and delivered high-level correspondence, presentations, and briefing materials for executive meetings and project updates
- Fostered collaborative relationships across departments, resolving issues and promoting teamwork to achieve organizational goals
- Managed executive calendars, scheduled meetings, coordinated travel arrangements, and handled sensitive information with discretion, adhering to corporate policies and regulatory requirements
ACTING CYBER SECURITY OFFICER
CYBER SECURITY NSW
07.2024 - 09.2024
- Coordinated and managed records and databases, complying with administrative systems, processes, and policies, to ensure that all information was accurate, stored correctly, and accessible
- Established processes and implemented technical scanning in line with relevant standard policies and procedures to identify potential cyber security issues and threats
- Identified, interpreted, and analyzed data to produce timely and actionable reports, visualizations, and/or recommendations for customers and stakeholders to support evidence-based decision-making and minimize cyber security risks
- Contributed to the development of, implemented, and monitored systems, procedures, methods, and tools, adapting processes and techniques as required, to facilitate efficient team/unit operations and security in line with agency standards, policies, and procedures
- Provided a range of administrative and support services to meet the business needs of the team/unit
ACTING EXECUTIVE ASSISTANT
DIGITAL NSW
11.2023 - 11.2024
- Acted as the Senior Executive's point of contact, analyzing and assessing requests to prioritize matters and initiate action, exercising discretion and maintaining confidentiality to optimize the Executive's time
- Managed the Executive's diary appointments, records, and correspondence; coordinated travel arrangements; and scheduled and supported meetings to ensure effective management of the Executive's operational area
- Prepared, coordinated, and reviewed high-level communication, including submissions, briefing notes, and correspondence, ensuring sensitive matters were handled with confidentiality, integrity, and maturity
- Researched, collated, and coordinated reports, advice, and briefings on complex policy and operational matters to support informed decision-making and planning
- Monitored, implemented, and evaluated administrative practices, systems, and procedures within the operational area to optimize efficiency and support the delivery of quality outcomes
ACTING SENIOR ADVISOR SECRETARIAT
DIGITAL NSW
08.2023 - 10.2023
- Drafted discussion papers and presentations, maintained accurate minutes, and ensured timely completion of action items
- Researched, analyzed, and reviewed complex policy issues, identifying emerging issues and recommending solutions to resolve problems and mitigate risks
- Built and maintained relationships with key stakeholders, facilitating their engagement and contribution to policy development and decision-making
- Led planning, governance, and administration processes related to the Board and Independent Committees
- Coordinated meetings, set agendas, and organized meeting papers
- Attended meetings, prepared accurate minutes, and followed up on action items to ensure timely delivery of resolutions
- Contributed to governance projects to support strategic alignment and enhance agency performance
- Coordinated the establishment and membership arrangements of the Board and Independent Committees, including administration and induction processes
- Ensured robust registers for members' pecuniary interests and governance activities were maintained and reported as required
- Prepared correspondence, written reports, publications, and briefs to respond to Agency and Government requests
PROJECTS & BENEFITS COORDINATOR
DIGITAL NSW
04.2022 - 01.2023
- Developed and implemented benefit realization plans, tracking project benefits to ensure alignment with organizational goals
- Conducted benefits orientations and provided support to stakeholders for clear understanding and alignment
- Maintained accurate records of benefits and realization progress
- Coordinated benefit realization processes, including creating communication materials and conducting information sessions
- Collaborated with project teams and stakeholders for effective benefit tracking and compliance
- Analyzed actual benefits compared to projected outcomes and made recommendations for adjustments
- Ensured compliance with organizational standards and regulatory requirements related to benefit realization
- Prepared and distributed benefits-related communications, such as progress reports and updates
- Monitored and managed benefit realization budgets, conducted regular audits of benefits data and processes, and supported project managers with benefits-related information and reporting
- Developed and delivered training sessions on benefit realization processes
PROJECT OFFICER
SERVICE NSW
03.2020 - 07.2021
- Spearheaded the implementation of a comprehensive data management system, resulting in a 30% increase in efficiency across project workflows
- Orchestrated and managed a portfolio of complex technical projects, ensuring adherence to timelines, budgets, and quality standards
- Developed and executed strategic project plans, including scope definition, resource allocation, and risk mitigation strategies, contributing to successful project outcomes
- Fostered robust stakeholder relationships through clear communication, negotiation, and effective conflict resolution, enhancing project collaboration and client satisfaction
- Conducted in-depth research and analysis to support evidence-based decision-making and strategic planning initiatives
- Maintained meticulous project documentation, ensuring accuracy and accessibility of information for reporting and audit purposes
- Facilitated cross-functional team meetings, fostering a collaborative environment focused on achieving project milestones and objectives
- Innovated process improvements, identifying opportunities for automation and efficiency enhancements, resulting in streamlined operations
- Monitored project progress and performance metrics, providing regular updates to senior management and stakeholders
- Ensured compliance with organizational policies, procedures, and regulatory requirements throughout all project phases
BUSINESS CONCIERGE
SERVICE NSW
11.2018 - 03.2020
- Served as the primary point of contact for business clients, managing inquiries, providing detailed product and service information, and ensuring high levels of service and satisfaction
- Coordinated and facilitated business meetings and events, handling scheduling, material preparation, and logistical needs to ensure seamless and professional experiences
- Assisted clients with account management, resolving complex inquiries and transactions by liaising with internal and external departments for timely and effective resolution
- Built and maintained strong client relationships, fostering loyalty, repeat business, and identifying potential business opportunities to present relevant products and services
- Managed administrative duties, maintained client records, prepared reports, and ensured compliance with company policies, industry regulations, and privacy standards
- Developed and implemented strategies to improve client service efficiency and satisfaction
CUSTOMER SERVICE REPRESENTATIVE
SERVICE NSW
04.2017 - 10.2018
- Provided primary customer support to internal and external customers in a fast-paced environment
- Maintained customer satisfaction with proactive strategies focused on addressing needs and resolving concerns
- Offered advice and assistance to customers, catering to special needs or requests
- Consulted with external parties to resolve discrepancies and develop effective solutions
- Used the company troubleshooting resolution tree and personal expertise to evaluate and solve technical problems
- Responded promptly to customer requests for products, services, and company information
- Answered customer telephone calls promptly to minimize on-hold wait times
DIGITAL SERVICE REPRESENTATIVE
SERVICE NSW
11.2015 - 02.2017
- Delivered high-quality customer service in line with Service NSW's vision and values, ensuring customer satisfaction and positive interactions
- Managed complex inquiries by liaising with agencies and performed administrative activities to support service delivery
- Addressed and resolved customer complaints, escalated unresolved issues, and maintained data accuracy through routine system searches
- Contributed to team success by developing new ideas, improving efficiency, and implementing workplace changes
- Ensured compliance with privacy requirements, legislative obligations, and maintained a thorough knowledge of services, policies, and procedures
PERSONAL BANKER
WESTPAC
11.2013 - 10.2015
- Assessed individual and business clients' financial statements and positions during annual financial health checks, providing personalized financial advice to help clients achieve their financial goals
- Advised current and prospective customers on suitable bank products and services, such as checking and savings accounts, credit cards, and loans, ensuring clear communication and assistance with account management
- Identified potential clients, presented financial products, sold financial services, and built long-term relationships to facilitate cross-selling and repeat business
- Managed administrative duties including recording client information, entering data into proprietary software, maintaining accurate documentation, and resolving banking service issues
- Collaborated with colleagues and in-house financial experts to provide comprehensive banking services, support clients, and ensure a positive customer experience
Education
Security Studies Courses -
Macquarie University
Sydney, NSW12.2018
Banking Service Management Courses -
TAFE
Sydney, NSW12.2014
Bachelor of Business Administration -
North South University
12.2013
Skills
- Strong Organisation
- Project Management
- Stakeholder Management
- Teamwork and Collaboration
- Problem-Solving
- Excellent Communication
- Analytical Thinking
- Customer service expertise
- Work Planning and Prioritization
- Policy Development
- Regulatory Compliance
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Strategic Planning
- Policy Development
- Regulatory Compliance
- Operations Management
- Risk Assessment
- Strategic Planning
- Report Generation
Accomplishments
- Conducted detailed research and analysis, producing insightful project briefs and reports that informed strategic decision-making and planning processes.
- Developed and executed comprehensive communication and stakeholder engagement plans, effectively disseminating program updates, major announcements, and briefings to key stakeholders.
- Provided critical support to senior executives by managing their agendas, preparing correspondence, and ensuring efficient administrative practices.
- Led the successful implementation of the VR Headset Testing Program, significantly enhancing Metaverse awareness across the public service.
- Managed and coordinated the delivery of multiple high-profile Smart Places projects, ensuring they met business objectives and were completed on time and within budget.
Languages
English
Bengali
Hindi
Timeline
ACTING CYBER SECURITY OFFICER
CYBER SECURITY NSW
07.2024 - 09.2024
ACTING EXECUTIVE ASSISTANT
DIGITAL NSW
11.2023 - 11.2024
ACTING SENIOR ADVISOR SECRETARIAT
DIGITAL NSW
08.2023 - 10.2023
PROJECTS & BENEFITS COORDINATOR
DIGITAL NSW
04.2022 - 01.2023
EXECUTIVE SUPPORT OFFICER (SUBSTANTIVE ROLE)
DIGITAL NSW
07.2021 - Current
PROJECT OFFICER
SERVICE NSW
03.2020 - 07.2021
BUSINESS CONCIERGE
SERVICE NSW
11.2018 - 03.2020
CUSTOMER SERVICE REPRESENTATIVE
SERVICE NSW
04.2017 - 10.2018
DIGITAL SERVICE REPRESENTATIVE
SERVICE NSW
11.2015 - 02.2017
PERSONAL BANKER
WESTPAC
11.2013 - 10.2015
Security Studies Courses -
Macquarie University
Banking Service Management Courses -
TAFE
Bachelor of Business Administration -
North South University
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