Farha Nayeem
Sydney,NSW
Summary
Compassionate and organized social services professional dedicated to providing guidance and support to individuals in need. Proven team player with strong problem-solving skills and the ability to communicate complex information clearly. Currently pursuing a Master of Social Work and seeking to contribute my knowledge and skills in a meaningful social services role that offers opportunities for career growth.
Overview
11
11
years of professional experience
Work History
COVID-19 Social Worker
Department of Health
Sydney, New South Wales
01.2022 - 06.2022
- Provided support and assistance to individuals and families affected by COVID-19.
- Conducted thorough assessments to identify challenges related to health, economic hardships, and social isolation.
- Developed tailored care plans addressing unique client circumstances.
- Advocated for clients’ access to essential services, including healthcare and mental health support.
- Offered empathetic counseling to clients experiencing anxiety and trauma.
- Collaborated with healthcare professionals and community organizations for coordinated care.
- Maintained meticulous records of assessments and interventions, adhering to privacy regulations.
Student Services Executive
EduRoyale OPC Pvt Ltd
Bengaluru, India, KARNATAKA
02.2017 - 10.2019
- Assisted in administration of the student management system and related activities.
- Managed the distribution of certificates and statements of attainment.
- Ensured adherence to quality and compliance requirements.
- Handled inbound calls and client queries effectively.
- Led social responsibility initiatives within the institution.
Volunteer Coordinator
Vimochana NGO
Bengaluru, KARNATAKA
09.2015 - 01.2017
- Recruited, trained, and supervised volunteers.
- Developed volunteer policies and managed performance.
- Executed women welfare project plans within specified timeframes and budgets.
- Engaged with stakeholders to understand the needs of underprivileged women.
- Built and maintained positive relationships to achieve project outcomes.
Credit Officer
IBM Daksh Business Pvt Ltd
Bengaluru, KARNATAKA
11.2012 - 08.2015
- Reviewed and approved hardship discount requests.
- Assisted in resolving customer billing and payment queries.
- Maintained accurate customer records and documentation.
- Provided training to new joiners on processes.
HR Executive
Kosmik
Bengaluru
09.2011 - 10.2012
- Maintained up-to-date employee data and records.
- Shortlisted candidates and conducted telephonic interviews.
- Managed attendance and leave records.
- Issued appointment letters and conducted exit interviews.
Education
Master of Social Work - Social Work
Federation University
Ballarat, VIC09-2021
Post Graduate Diploma in HR Management (PGDBA) - HR Management
Mount Carmel College
Bengaluru, India04-2012
Bachelor of Arts - Sociology, Political Science, Economics
Mount Carmel College
Bengaluru, India04-2011
High School Diploma -
Mount Carmel College
Bengaluru,India05-2008
Skills
- Excellent Communication
- Leadership Skills
- Multitasking
- Organizational Skills
- Problem-Solving
- Interpersonal Skills
- Enthusiastic & Quick Learner
- Optimistic Attitude
- Languages : English, Kannada, Hindi, Urdu
Timeline
COVID-19 Social Worker
Department of Health
01.2022 - 06.2022
Student Services Executive
EduRoyale OPC Pvt Ltd
02.2017 - 10.2019
Volunteer Coordinator
Vimochana NGO
09.2015 - 01.2017
Credit Officer
IBM Daksh Business Pvt Ltd
11.2012 - 08.2015
HR Executive
Kosmik
09.2011 - 10.2012
Master of Social Work - Social Work
Federation University
Post Graduate Diploma in HR Management (PGDBA) - HR Management
Mount Carmel College
Bachelor of Arts - Sociology, Political Science, Economics
Mount Carmel College
High School Diploma -
Mount Carmel College
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