Farha Nayeem
Sydney,NSW
Summary
Dynamic professional dedicated to enhancing organizational culture, employee engagement, and delivering exceptional service. Proficient in sourcing and screening candidates, managing the recruitment process, and implementing effective strategies. Experienced in onboarding, employee relations, streamlining HR functions, and maintaining a professional environment that supports the company's success and my career development.
Overview
14
14
years of professional experience
Work History
HR Administrator
Design ED
Sydney, NSW
02.2024 - 04.2025
- Managed onboarding and offboarding processes, including preparing contracts, collecting documentation, and coordinating induction sessions.
- Maintained accurate employee records in HRIS systems, ensuring compliance with company and Fair Work standards.
- Supported payroll processing by verifying attendance, leave, and entitlements with accuracy and confidentiality.
- Managed data consolidation, merit listing, and analysis of recruitment metrics, including benchmarking, and employee retention strategies.
- Handled recruitment administration, such as posting job ads, screening CVs, scheduling interviews, and liaising with hiring managers.
- Coordinated employee training programs, and kept records of completion and compliance certifications.
- Responded to employee queries regarding policies, entitlements, and HR procedures with professionalism and empathy.
- Managed and updated HR documents, including policies, procedures, and staff communications.
- Assisted in organizing employee engagement activities, recognition events, and internal communication efforts.
- Maintained confidentiality and handled sensitive information in line with privacy and data protection laws.
- Supported visa documentation and compliance for international staff.
- Ensured smooth communication between HR, payroll, and other departments for efficient operations.
Health Officer
Department of Health
Sydney, New South Wales
01.2022 - 06.2022
- Provide high level, professional and empathetic to individuals and families affected by COVID-19.
- Respond to enquiries in a high-volume environment like email enquiries within a timely and accurate manner
- Provided support and assistance to individuals and families affected by COVID-19.
- Conducted thorough assessments to identify challenges related to health, economic hardships, and social isolation.
- Developed tailored care plans addressing unique client circumstances.
- Advocated for clients’ access to essential services, including healthcare and mental health support.
- Offered empathetic counselling to clients experiencing anxiety and trauma.
- Collaborated with healthcare professionals and community organizations for coordinated care.
- Maintained meticulous records of assessments and interventions, adhering to privacy regulations.
HR Assistant
EduRoyale OPC Pvt Ltd
Bengaluru, India, KARNATAKA
02.2017 - 10.2019
- Maintained up-to-date employee data and records.
- Shortlisted candidates and conducted telephonic interviews.
- Managed attendance and leave records
- Issued appointment letters and conducted exit interviews.
Volunteer Coordinator
Vimochana NGO
Bengaluru, KARNATAKA
09.2015 - 01.2017
- Recruited, trained, and supervised volunteers.
- Developed volunteer policies and managed performance.
- Executed women welfare project plans within specified timeframes and budgets.
- Engaged with stakeholders to understand the needs of underprivileged women.
- Built and maintained positive relationships to achieve project outcomes.
Customer Service Executive
IBM Daksh Business Pvt Ltd
Bengaluru, KARNATAKA
11.2012 - 08.2015
- Reviewed and approved hardship discount requests.
- Assisted in resolving customer billing and payment queries.
- Maintained accurate customer records and documentation.
- Provided training to new joiners on processes.
- Delivered empathetic and professional customer service in a high-volume call centre
- Responded to customer inquiries via calls and emails promptly and accurately
- Facilitated resolution of customer complaints with a focus on customer satisfaction
- Captured, processed, and maintained customer information with high data integrity
- Liaised with external customers and energy retailers to support customers effectively
- Managed records and databases, ensuring confidentiality and compliance
- Consistently met daily and monthly KPI targets in a fast-paced environment
HR Executive
Kosmik
Bengaluru, Karnataka
09.2011 - 10.2012
- Maintained up-to-date employee data and records.
- Shortlisted candidates and conducted telephonic interviews.
- Managed attendance and leave records.
- Issued appointment letters and conducted exit interviews.
Education
Master of Social Work - Social Work
Federation University
Ballarat, VIC09-2021
Post Graduate Diploma in HR Management (PGDBA) - HR Management
Mount Carmel College
Bengaluru, India04-2012
Bachelor of Arts - Sociology, Political Science, Economics
Mount Carmel College
Bengaluru, India04-2011
High School Diploma -
Mount Carmel College
05-2010
Skills
- Excellent communication
- Leadership skills
- Multitasking
- Organizational skills
- Problem solving
- Interpersonal skills
- Enthusiastic and quick learner
- Optimistic attitude
- Languages: English, Kannada, Hindi, Urdu
Timeline
HR Administrator
Design ED
02.2024 - 04.2025
Health Officer
Department of Health
01.2022 - 06.2022
HR Assistant
EduRoyale OPC Pvt Ltd
02.2017 - 10.2019
Volunteer Coordinator
Vimochana NGO
09.2015 - 01.2017
Customer Service Executive
IBM Daksh Business Pvt Ltd
11.2012 - 08.2015
HR Executive
Kosmik
09.2011 - 10.2012
Master of Social Work - Social Work
Federation University
Post Graduate Diploma in HR Management (PGDBA) - HR Management
Mount Carmel College
Bachelor of Arts - Sociology, Political Science, Economics
Mount Carmel College
High School Diploma -
Mount Carmel College
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